IT Support - 3rd Line (Temp)

This is an excellent opportunity for a skilled IT Support - 3rd Line professional to join a not-for-profit organisation on a temporary basis. The role is based in Edinburgh and involves delivering high-level technical support within the technology department.

Client Details

This not-for-profit organisation is dedicated to making a positive impact within its field. Operating as a medium-sized entity, it supports its goals through a well-established technology department and a commitment to excellence.

Description

• Provide 3rd line IT support to ensure optimal performance of systems and services.
• Diagnose and resolve complex technical issues in a timely manner.
• Collaborate with the wider technology team to implement system upgrades and improvements.
• Monitor system performance and address any potential issues proactively.
• Maintain accurate documentation of system configurations and changes.
• Support the integration of new technologies and tools into existing systems.
• Ensure compliance with organisational IT policies and procedures.
• Provide guidance and support to junior team members as needed.

Profile

A successful IT Support - 3rd Line should have:

• Extensive experience in a 3rd line IT support role within the technology sector.
• Strong technical knowledge of system infrastructure and network architecture.
• Proficiency in troubleshooting and resolving complex technical issues.
• Ability to work effectively in a temporary capacity within a not-for-profit environment.
• Excellent communication skills to liaise with team members and stakeholders.
• A proactive approach to identifying and addressing potential IT challenges.

Job Offer

• A temporary contract offering flexibility and the chance to gain valuable experience.
• The opportunity to work within a respected not-for-profit organisation in Edinburgh.
• A supportive and collaborative technology team environment.

If you are an experienced IT Support - 3rd Line professional looking for a temporary opportunity in the not-for-profit sector, we encourage you to apply today!