IT Support Analyst

An IT Support Analyst role providing 1st-3rd line support across Microsoft technologies, managing incidents, supporting users, maintaining devices, and assisting with IT projects and improvements.

Client Details

A well-established organisation with a strong reputation in its sector, investing heavily in technology and digital transformation. They offer a collaborative environment and long-term career opportunities.

Description

• Provide1st,2nd and3rd line technical support to end users.
• Troubleshoot hardware, software and network-related issues.
• Administer Microsoft 365, Entra ID and Exchange Online.
• Support Intune, Autopilot and endpoint management solutions.
• Manage user onboarding, offboarding and access requests.
• Maintain laptops, desktops, mobile devices and peripherals.
• Escalate and resolve complex technical incidents.
• Assist with IT infrastructure and system improvement projects.
• Create and maintain technical documentation and procedures.
• Ensure service tickets are updated and resolved within SLAs.

Profile

A successful IT Support Analyst should have:

• Experience in an IT Support Analyst, Support Engineer or similar role.
• Strong knowledge of Microsoft 365, Entra ID and Windows environments.
• Exposure to Intune, Autopilot and endpoint management technologies.
• Excellent troubleshooting and communication skills.
• Able to work independently and take ownership of technical issues.

Job Offer

• Permanent IT Support Analyst position based in Ashford.
• Salary dependent on the level of experience.
• Benefits to be confirmed.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.