IT Support Role

This IT Support Role offers an exciting opportunity to provide technical assistance within a highly successful business. The position requires problem-solving skills and the ability to manage technology-related support efficiently.

Client Details

A highly successful business

Description

• Provide first-line IT support, including troubleshooting technical issues and resolving user queries.
• Maintain and update IT systems and infrastructure to ensure smooth operations.
• Assist in the installation and configuration of hardware and software.
• Monitor system performance and implement improvements where necessary.
• Ensure security protocols and data protection measures are adhered to.
• Collaborate with the technology team to support projects and system upgrades.
• Document and maintain records of IT processes and solutions.
• Provide training and guidance to staff on IT systems and tools.

Confidently support Windows, Apple and Android devices.

* Support retail store devices such as Tablets, PED, Tills, Label Printers etc.

* Demonstrate confidence in managing basic Windows Server administration.

* Possess a strong understanding of networking fundamentals, including IP

addressing, DNS, DHCP, and basic troubleshooting of network issues.

* Ensure compliance with security requirements such as GDPR and PCI DSS.

* Install, configure, and support modern productivity tools such as, but not limited

to Microsoft Office 365, Teams, SharePoint etc.

* Good understanding and adhere to strict compliance of IT security best

practises to protect the business against cyber threats.

* Conduct hardware and software inventory, documentation, and licensing

compliance.

* Collaborate with other IT teams, vendors, and stakeholders to implement new

technologies and solve complex problems.

* Create and update technical documentation, user manuals, and training

• materials.

Profile

A successful IT Support Role should have:

• Proven experience in IT support or a related field
• A strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Good communication skills to assist and train non-technical staff.
• Ability to work effectively both independently and as part of a team.
• A proactive approach to identifying and resolving technical issues.
• Relevant IT certifications or qualifications are desirable

Job Offer

• A competitive salary up to £35,000 per annum.
• A permanent contract within a reputable company in the retail industry.
• Opportunities to develop your skills and advance your career in technology.
• An engaging and supportive work environment.