Junior IT Support analyst - Sutton Coldfield

A Junior IT Support role is now available for a passionate tech enthusiast looking to kick-start their career in the industrial/manufacturing sector. The candidate will have the opportunity to work in a supportive team providing essential technical support across the company.

Client Details

Our client is a well-established player in the industrial/manufacturing industry. With a workforce of over 800 employees, they have carved a niche for themselves with their innovation and quality products. They are recognised for their strong commitment to staff development.

Description

Junior IT Support analyst - Sutton Coldfield

• Provide first-level contact and convey resolutions to user issues
• Properly escalate unresolved queries to the next level of support
• Document knowledge in the form of knowledge base tech notes and articles
• Walk customers through problem-solving processes
• Preserve and grow knowledge of help desk procedures, products and services
• Ensure proper recording, documentation and closure of trouble tickets
• Follow-up and update customer status and information
• Support users in the use of Computer Equipment by providing necessary training and advice

Profile

Junior IT Support analyst - Sutton Coldfield

A successful Junior IT Support should have:

• A degree in Information Technology, Computer Science or a related field
• Knowledge of computer software and hardware. Windows OS / Windows software / Networking principles.
• Excellent problem-solving and multitasking skills
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions

Job Offer

Junior IT Support analyst - Sutton Coldfield

• A competitive salary in the range of £18,000 - £23,000 per annum.
• Standard benefits package
• Opportunity to be part of a supportive team in a well-established company
• Excellent career development opportunities
• Great work culture that values work-life balance

We encourage passionate individuals looking to start their / develop a career in the IT sector to apply for this exciting opportunity.