Technical Product Support Specialist

The Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company's products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry.

• £28,000 - £34,000
• North Leeds / Hybrid

Client Details

This opportunity is with a medium-sized organisation within the retail industry, known for its strong emphasis on customer satisfaction and innovative product offerings. The company operates in a fast-paced environment, offering opportunities for professional development within its Leeds-based customer service department.

Description

• Provide technical support to customers via phone, email, and other communication channels.
• Troubleshoot and resolve product-related issues efficiently and effectively.
• Maintain detailed records of customer interactions and solutions provided.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Offer guidance to customers on product usage and features.
• Contribute to the creation of support documentation and FAQs.
• Participate in training sessions to stay updated on new products and technologies.
• Ensure customer satisfaction by delivering timely and professional support.

Profile

A successful Technical Product Support Specialist should have:

• A background in technical support in a products focused role
• Strong problem-solving skills and a detail-oriented approach.
• Excellent communication skills, both written and verbal.
• A proactive attitude with the ability to learn and adapt quickly.
• Familiarity with troubleshooting technical products or software.
• A commitment to providing exceptional customer service.

Job Offer

• A competitive salary range of £28,000 to £34,000 per annum.
• Opportunities for personal development and career growth.
• A bonus structure to reward your contributions.
• A permanent role within a supportive and collaborative team.
• A Leeds-based office location with accessible transport links.

This is an exciting opportunity for a Technical Product Support Specialist to advance their career If you are ready to make a positive impact, apply now!