HF Systems Support Advisor
Job summary
The post holder will work as part of the Healthier Futures team to continue the Trust wide implementation and post-implementation support of the Ambient Voice Technology (AVT) system for staff, by providing expert advice, guidance and solutions to enhance the use of the software. They will provide training on the system and project support as well as rolling out to new departments as required. The post holder will be responsible for assisting the Senior Digital Project manager in providing a comprehensive support service for all users of the system and to develop and maintain a range of reports that support the Trust's objectives. The post holder will encourage and facilitate the dissemination of information generated by the Trust's AVT solution, supporting strategies and procedures to ensure optimal utilisation of the Trust's substantive workforce. The post holder will maintain processes and procedures, acting as first and second line support for the AVT system.
Main duties of the job
Provide specialist advice to end users across the organisation, acting as the first point of contact for queries. Support the Digital Senior Project Manager in delivering system implementation. Create, redesign and maintain templates for wards/departments in collaboration with super users and end users. Ensure system rules and settings align with provider guidance and best practice. Build strong working relationships with the AVT provider, DCS and IT teams to enable timely, accurate data submissions for benefits realisation.
Troubleshoot user issues, logging calls with the supplier where required. Maintain knowledge of establishment control procedures, addressing inconsistencies in AVT setup and changes. Manage and update the AVT intranet/SharePoint page. Deliver engagement sessions to increase buy-in and understanding. Support KPI reporting and metrics, and facilitate check-and-challenge processes to ensure compliance with Trust KPIs.
Assist with programme plans and risk registers. Ensure all system modules interface effectively, diagnosing and resolving issues or escalating as needed. Support system administration, including user accounts, testing, reference data, configuration and upgrades. Promote best practice sharing, communicate complex issues clearly to clinical and non-clinical staff, and analyse/document workflows to ensure implementation meets service needs.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care,child health,maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through ourCentral Cheshire Integrated Care Partnership.
We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Job description
Job responsibilities
1. Provide specialist user support for the AVT systemAct as the first point of contact for staff queries, troubleshoot issues, and liaise with the supplier support desk when needed. 2. Support implementation and rollout of AVT across the TrustWork with the Senior Digital Project Manager to help implement the system, roll it out to new departments, and support ongoing programme plans and risk registers. 3. Maintain and administer the systemHelp manage user accounts, configuration, upgrades, reference data, interfaces, and ensure the system is set up in line with best practice and provider recommendations. 4. Deliver training and engagement activitiesDesign and deliver training, create user guidance and communication materials, and run engagement sessions to build understanding and buy-in from staff. 5. Produce reports and support benefits realisationPrepare KPI and performance reports, maintain project information on the intranet/SharePoint page, and work with stakeholders to ensure data supports monitoring and benefits realisation.
Person Specification
QUALIFICATIONS KNOWLEDGE/PREVIOUS EXPERIENCE
- Educated to degree level or equivalent work experience
- Knowledge of advanced excel functions
- Experience of providing training and production of User Guides
- Leadership qualification
- Evidence of introducing new processes/systems
SKILLS
- Effective verbal and written communication skills
- Analytical ability - experience in the development/manipulation of data to produce reports
- Professional manner and approach to dealing with confidential and sensitive issue and information
- Excellent problem solving skills
- Ability to form, build, develop and maintain positive and effective working relationships with people from a wide range of personal and professional backgrounds
- Ability to spot or anticipate weaknesses in system controls and processes
BEHAVIOURS
- Must be willing to take personal responsibility.
- Must have the courage to speak up.
- Must be willing to act as a role model.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Mid Cheshire Hospitals NHS Foundation Trust
Address
Leighton Hospital
Crewe
CW1 4QJ
United Kingdom
Employer's website
https://www.mcht.nhs.uk/