ORC Trainer and Governance Support
Job summary
You will be responsible for developing and delivering Outpatient Training to the Outpatients Referral and Communication Team (ORC), to ensure that data is entered onto EPR (Electronic Patient Record) by users in accordance with NHS Data Standards, data definitions, DoH RTT (18 weeks) guidance and local policies.
In this important role the individual will help configure, test and train as well as act as a centre of knowledge and excellence regarding the ORC functions.
You will support the Governance process and manage PALS concerns,enquiries, complaints and incidents, and ensure the learning from the outcomes is translatedinto the training program.
You'llmanage the HR processes for the teams, working alongside the Team Leaders in maintaining records.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Main duties of the job
- Deliver end to end training in relation to the Trust telephony system and any other systems which are used to communicate with patients for the purpose of Outpatient appointments.
- Provide assistance and advice with outpatient pathway processes throughout the Trust. The post holder will also work to develop online and face to face training and education modules tailored to both clinical and administrative staff
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
Are you looking for an exciting role using your unique qualities, then we want to hear from you.For full details about this varied and rewarding role, please see attached job description.
Person Specification
Qualifications
- Degree or equivalent
- Formal training qualification
Knowledge and Experience
- Experience in delivering training or coaching
- Experience of working in a customer / patient focused environment
- Experience in service transformation programmes
Communication Skills
- Experience developing training materials
- Ability to communicate complicated information to all team members and patients / carers
- Ability to analyse training needs and performance data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
The Basildon Centre
St Martin's Square,
Basildon
SS14 1DL
United Kingdom
Employer's website
https://www.mse.nhs.uk