Receptionist and Support Technician
Job summary
An exciting opportunity has arisen for an enthusiastic and dedicated Receptionist to join our team in Medical Education Unit at Broomfield Hospital.
You will have a confident manner in both face to face and telephonic communication with good IT skills. You will enjoy providing excellent customer care and have a passionate approach to your work.
Please note this is apart time role for one day per week (fixed as Monday).
This role may close early due to number of applications
No VISA sponsorship available for this role
Main duties of the job
o act as first point of contact for visitors to the department, providing a welcoming environment, meeting and greeting all visitors and handling their enquiries professionally and helpfully
o provide an excellent customer care service, including dealing with visitors, telephone and written enquiries for details of meetings, promotions, examinations, activities, training and development sessions and taking action as appropriate
o liaise with key external organisations to ensure the smooth running of study days and other important events
o assist with signing-in and refreshments at events, ensuring any catering requests are distributed accordingly
o ensure any messages are passed to the appropriate person promptly
SUPPORT TECHNICIAN
Provide assistance to support an audio-visual service to meet the needs of the users, ensuring appropriate use of equipment at all times:
o reporting of problems and undertaking basic maintenance such as replacingmicrophones, batteries etc
o work with internal and external customers to determine their needs for audio visualsupport during their event
o support with the set-up of audio-visual equipment for training sessions and meetings
o configure equipment to ensure that the equipment meets the demands of the job
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
For full details about this role, please see attached job description.
We look forward to your application.
Person Specification
Qualifications
- Educated to GCSE level or Equivalent
Knowledge & Experience
- Technical experience of computers
- Ability to use Microsoft Office confidently and competently (e.g Excel, Word, Outlook etc....)
- Able to provide a high standard of customer service
- Previous experience and knowledge of operating video conferencing and audio-visual equipment
Communication Skills
- Ability to communicate with people face to face, via email and over the telephone to a high standard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Broomfield
Court Road
Chelmsford
CM1 7ET
Employer's website
https://www.mse.nhs.uk