Community Paediatrics SPA Administrator

Job summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We currently have a vacancy for a SPA Administrator within our Community Paediatrics Admin Team at Cross Street, Burton

This key role is to support to the Single Point of Access (SPA) Referrals team providing comprehensive administration support using IT systems (ie Rio) and dealing with general enquiries via telephone and email. You should have relevant experience in these areas.

You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post. Excellent interpersonal and communication skills are essential with an ability to deal with highly sensitive and challenging situations, communicating to both internal and external service users.

For more information about the post, please contact Sarah Furber on 01785 221664.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Main duties of the job

• Provide a confidential administration support as required
• Answering and directing phone calls
• Monitoring of individual and team inbox
• Inputting referrals into clinical system
• Booking and cancellation of appointments
• Issuing of referral decision letters
• Issuing of was not brought letters
• Is able to identify and minimise risks within the overall organisational risk frameworks and is able to report risk. This includes applying knowledge of role in the wider safeguarding agenda.
• Ensures that service user experience is core to all clinical and service development, gaining support from the appropriate corporate teams as required.

Please see job description for the full list.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.