Receptionist
Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.
We are offering an exciting opportunity for an Administrative Assistant to join our friendly admin team within Community Musculoskeletal (MSK) Services based in Tamworth and Lichfield.
Our team are integral to the effectiveness of the service and work in a busy environment with constant demand for appointments and supporting our clinical staff but you will be working with a great team of people who will support you along the way.
You will be responsible for providing administrative support to the MSK Lichfield and Tamworth and have excellent interpersonal and communication skills including telephone, email and face to face. You will be highly organised with the ability to follow processes and procedures, manage your own time, keeping to schedule and deadlines and be able to work well as part of a dynamic team.
The role is for 28 hours per week. Monday, Tuesday, Thursday and Friday 08:00-15:30
Based at Sir Robert Peel Hospital, Tamworth. There may be occasional travel to our site in Lichfield for the purpose of staff meetings.
Main duties of the job
As Administrative Assistant, you will have good organisational skills, be willing to take on/learn new skills and have the ability to show attention to details and accuracy.
As part of this role, you will:
- Take calls, booking patient appointments & dealing with queries from patients, relatives, staff and other agencies.
- Updating clinical systems
- Supporting with waiting list management
- Stock management and equipment ordering.
- Support clinical services including scanning, filing, photocopying, creating and sending clinic letters and supporting projects and audits as required.
- Use of electronic patient records system for booking patients & use of Office 365 packages.
- Be part of the wider administration team in MSK Tamworth & Lichfield.
- Actively contribute to service improvement and be involved in patient engagement.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description
Job responsibilities
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
- Midlands Partnership University NHS Foundation Trust
- North Staffordshire Combined Healthcare NHS Trust
- University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
- Staffordshire and Stoke-on-Trent Integrated Care Board
If you would like further information regarding this role, please see attached the job description and person specification.
Person Specification
QUALIFICATIONS & TRAINING
- Good general education with English and Maths to GCSE standard or equivalent
- Willingness to undertake training relevant to the post
- Knowledge of RIO
- Previous work experience in NHS /care setting
Experience
- Experience of tactfully and efficiently dealing with a variety of internal and external professionals and clients/patients ensuring their needs are met
- Experience of working with confidential documents and information
- Previous experience of providing support to a team, managing diaries, booking appointments, liaising with patients/other professionals
- Experience of developing administrative systems to ensure effective running of office environment
- Experience of accurate data inputting
- NHS Administration experience
SKILLS, KNOWLEDGE & ABILITIES
- IT skills, including keyboard skills and experience of Microsoft packages (Word/Excel/Teams) & databases Able to identify risks and issues to pass on to the appropriate manager
- Able to prioritise workload and work on own initiative
- Ability to adapt to new systems and ways of working
- Ability to manage non-routine enquiries without immediate supervision, and to escalate appropriately.
- Ability to work unsupervised and as part of a team
- Enthusiastic and driven to resolve issues.
- Required to take accurate messages of a clinical nature and pass to clinical team & colleagues as appropriate
- Ensuring the safe management of confidential material at all times
- Diplomatic when dealing with patient/carer enquiries
- Communicate effectively and appropriately with patients
- Ability to communicate effectively at all levels using e-mail, telephone or in person
- Knowledge of primary and secondary care IT systems
- Utilisation of databases and spreadsheets to produce information which is valid and reliable.
PERSONAL ATTRIBUTES
- Punctual, reliable and flexible to the service needs
- Maintain confidentiality
- Team worker
- Enthusiastic and confident
- Good concentration skills especially in a busy working environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Physiotherapy Department, Sir Robert Peel Hospital
Plantation Lane, Mile Oak
Tamworth
B78 3NG
United Kingdom
Employer's website
https://www.mpft.nhs.uk