Technical Support Analyst (City of London)

Technical Support Analyst - A fantastic opportunity has arisen for a Technical Support Analyst to join a fast-paced, collaborative team within a leading financial services environment. This role is ideal for someone who thrives on solving complex technical issues and is passionate about maintaining the integrity of critical trading platforms.

Technical Support Analyst - What You’ll Be Doing:

• Deliver high-quality, customer-focused technical support, ensuring timely issue resolution and escalation where necessary.
• Troubleshoot technical problems, gather diagnostic data, and contribute to root cause analysis.
• Maintain and manage security reference data to ensure platform accuracy and compliance.
• Produce detailed reports following production incidents to support operational continuity.
• Contribute to automation and scripting initiatives to enhance operational efficiency.

What You’ll Bring:

• A degree-level qualification or equivalent experience in a STEM related subject.
• Strong knowledge of Linux/Unix environments
• Scripting experience - ideally Python Scripting experience.
• relational database experience (including SQL).
• Familiarity with trading systems , FIX Protocol , and the technical landscape of trading software.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Why Apply for the Technical Support Analyst position?

• Exposure to cutting-edge tools and technologies.
• A collaborative, forward-thinking work culture.
• Clear pathways for career progression and professional development.