IT Services Sales Manager
Job Description Services Sales Manager Find out more about this role by reading the information below, then apply to be considered.
Job Title: Services Sales Manager
Department: Services /Tech
Location: 7 Vantage Drive, Sheffield (Hybrid)
Reports to: Director of Operations & Service Delivery
Direct reports: None
Contract: Fulltime, permanent
Role Purpose
Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, andexceeds client expectations. You willmanageinlifeaccounts from a service perspective (QBRs, success plans, project facilitation, service improvements), protect and grow renewals , and win new managed services opportunities across existing andnetnewclients.Youllalso build pricing , administer contract paperwork , and act as the conduit between Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep.
Key Responsibilities
1) Client Success & Service Governance
Essential
Job Title: Services Sales Manager
Department: Services /Tech
Location: 7 Vantage Drive, Sheffield (Hybrid)
Reports to: Director of Operations & Service Delivery
Direct reports: None
Contract: Fulltime, permanent
Role Purpose
Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, andexceeds client expectations. You willmanageinlifeaccounts from a service perspective (QBRs, success plans, project facilitation, service improvements), protect and grow renewals , and win new managed services opportunities across existing andnetnewclients.Youllalso build pricing , administer contract paperwork , and act as the conduit between Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep.
Key Responsibilities
1) Client Success & Service Governance
- Lead Quarterly Business Reviews (QBRs) andin-lifeservice reviews: communicate performance, risks, roadmap, and improvement actions; track to closure.
- Maintain the client success plan (health, SLAs, CSAT, risk/opportunity) and own escalations in partnership with Service Delivery Manager / Service Desk Manager.
- Facilitate projects flowing from QBRs and audits (e.g., upgrades, cloud migrations, security initiatives) by coordinating Professional Services resourcing.
- Own renewal cycles end to end: forecasting, notice, scope/seat validation, pricing refresh, paperworkexecutionand internal system updates, in line with the Contract Management procedure.
- Drive expansion revenue (cross sell/upsell of MSP, security, backup ,monitoringand project services) in collaboration with Account Managers.
- Identify and convert net-new MSP opportunitiesprospect with Sales, run discovery, shape scope to Millgates approved service stack, and close.
- Build client specific pricing models (per user/per device and addons), ensuring scope aligns to supported services and SLAs; prepare proposals/SOWs.
- Coordinate contract execution (e-sign, approvals, records), then ensure CRMand the master contract registersand filingare updated per process.
- Safeguard margin and service quality through accurate effort estimates, risk identification, dependency management and clear acceptance criteria.
- Serve as the bridge between Account Managers , clients , ServiceDesk and the Service Delivery Manager aligning commercials, capacity, and customer outcomes; ensure whats sold is supportable and set up for success.
- Work with Service Desk and Delivery to ensure onboarding, changes and project to managed service transitions follow process and are fully documented.
- Keep NetSuite/CRM accurate(opportunities, quotes, orders, contracts, QBR notes, tasks); required by the ISO 9001 QMS .
- Produce pipeline, renewal, utilisation linked services growth and client health reports; feed monthly and quarterly reviews.
- Renewal rate and Net Revenue Retention (NRR) across MSP clients.
- QBR completion , action closure and documented on CRM
- Services growth : expansion, project pull through from QBRs.
- Commercial hygiene : on time renewals, signed contracts, accurate CRM records per procedure.
Essential
- Proven success in MSP / Managed Services account growth, renewals, or service-led sales.
- Confident running QBRs/service reviews , turning insights into scoped, deliverable work.
- Strong commercial acumen with hands on experience building per user pricing and addon bundles aligned to SLAs and support scope.
- Excellent stakeholder management across Sales, Service Desk, Professional Services and clients; calm, structured escalation handling.
- Familiarity with CRM and Microsoft SharePoint for contract/renewal administration; understanding of ISO aligned documentation discipline.
- Working knowledge of ITIL service concepts and MSP tooling (e.g., RMM/monitoring, ticketing, documentation). xkybehq (Our stack referencesNinjaOne/RMM, IT Glue).