1st Line Service Desk Technician

1st Line Service Desk Technician

Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA.

My client is a fast growing Internet / IT services provider that have an immediate requirement for a 1st Line Service Desk Technician.

As 1st Line Service Desk Technician you'll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client's requiring technical assistance. You'll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

The 1st Line Service Desk Technician will have basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN), Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems, Familiarity with configuring routers and modems, Basic understanding of cybersecurity principles. Any IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent would be a benefit.

The role will involve working across various shift patterns covering 7 days per week so flexibility is essential. The role will offer some home working.

1st Line Service Desk Technician

Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA.Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA. Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA.