2nd Line Service Desk Analyst - Managed Services

2nd Line Service Desk Analyst - Managed Services

Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN

My client is a well established yet fast growng MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting.

As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working in a pressurised yet fun and dynamic environment.

Along side your technical competency you will be an outstanding communicator driven by client satisfaction and ltop class levels of customer service.

This is an office based role (SW8).

2nd Line Service Desk Analyst - Managed Services

Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN

Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN

Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN