AI and Automation Manager
Job summary
AI and Automation Manager
Department IT
Band 8a £57,528 - £64,750 Per annum
Hours 37.5 per week, all MKUH roles will be considered for flexible working
Help shape the future of healthcare
Technology is changing healthcare at a pace we've never seen before. Artificial Intelligence and intelligent automation are no longer ideas for the future. They're transforming how we care for patients today.
We are already recognised as one of the UK's most digitally mature NHS organisations. We have a modern Oracle Health Electronic Patient Record, extensive cloud adoption, integrated health records, AI already supporting clinical care, and a leadership team that genuinely backs innovation.
Now we're looking for someone to lead the next chapter.
You will lead the Trust's AI and automation strategy, helping us identify opportunities that improve patient care, reduce administrative burden and give clinicians more time with patients.
This isn't about writing reports that sit on shelves.
Whether your background is within healthcare, technology, consulting or another innovative industry, if you've successfully delivered AI or automation at scale we'd love to hear from you.
If you want your work to improve the lives of thousands of patients every day, this could be the opportunity you've been looking for.
Come and help us build one of the most innovative digital hospitals in the NHS.
Please note that we are not able to offer sponsorship for this role.
Interview w/c 31 August 2026
Main duties of the job
'We care We communicate We collaborate We contribute'
They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%'. 'NHS Staff Survey 2024'
It's about delivering real change.
You'll work alongside clinicians, operational teams, digital specialists and executive leaders to develop an ambitious programme of AI and automation projects across the organisation. You'll help establish governance, identify priorities, oversee delivery and ensure solutions are safe, ethical and genuinely improve outcomes.
Current areas of focus include:
o Generative AI
o Ambient Voice Technology
o Clinical documentation automation
o Intelligent workflow automation
o Robotic Process Automation (RPA)
o AI agents
o Predictive analytics
o Microsoft Copilot and Microsoft Power Platform
o Oracle Health AI capabilities
o NHS national AI initiatives
You'll be joining a Digital Services department with a reputation for delivering. We don't wait for the future to arrive. We build it.
We're looking for someone who combines strategic thinking with a practical delivery mindset. Someone who enjoys turning ideas into working solutions and can bring people with them on that journey.
To manage the strategic development, implementation, governance and optimisation of Artificial Intelligence (AI) and automation technologies across Milton Keynes University Hospital, enabling improved clinical outcomes, operational efficiency, productivity and staff experience.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.
Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
The post holder will act as the Trust subject matter expert for AI and automation, ensuring safe, ethical and evidence-based adoption aligned to Trust priorities, NHS digital strategy, information governance, clinical safety and regulatory standards.
Act as the Trust specialist lead for AI and automation, providing expert advice to senior clinical, operational and digital leaders.
Communicate highly complex, sensitive or contentious AI, automation, risk and benefits information to technical and non-technical audiences, including formal presentations to groups.
Negotiate priorities, resources and delivery approaches with service leads, suppliers and partner organisations where requirements may be complex or competing.
Build confidence in AI and automation through clear engagement, transparency, training and multidisciplinary collaboration.
Lead identification, assessment and prioritisation of AI and automation use cases using evidence, workflow analysis, benefits appraisal and risk assessment.
Interpret complex technical, clinical, operational and data issues where there may be conflicting evidence, no precedent, or significant safety and governance implications.
Assess risks relating to clinical safety, bias, equality, privacy, cyber security, supplier assurance, model performance and operational change.
Use data analysis, modelling and evaluation methods to demonstrate benefits, adoption, performance and safe ongoing use.
Develop and maintain the Trust AI and automation roadmap, translating strategy into prioritised programmes, deliverables, milestones and resource plans.
Plan and coordinate a broad range of complex activities across clinical and non-clinical services, adjusting plans in response to changing operational priorities.
Lead programme and project delivery using appropriate agile, waterfall or hybrid methods, ensuring dependency, risk, issue and change controls are effective.
Ensure AI and automation initiatives integrate with EPR, clinical documentation, workflow, data, infrastructure and reporting systems.
Please refer to the Job Description for further details
Person Specification
Qualifications and knowledge
- Level 7 qualification (master's) in a relevant subject such as IT, Computer Science, Data Science, Health Informatics or equivalent experience with evidence of the rigorous research in the specialist subject area.
- Evidence of continued professional development in digital, data, AI, automation, transformation, governance or leadership.
- Project or programme management qualification, such as PRINCE2, Agile, MSP, or equivalent experience.
- Highly developed specialist knowledge of AI, automation technologies such as RPA, NLP, machine learning, workflow automation and their safe application in healthcare.
- Knowledge of NHS digital strategy, AI governance, clinical safety, information governance, cyber security and relevant regulatory considerations.
Experience
- Experience leading or managing AI, automation, digital workflow, data or complex IM&T solutions in a complex organisation.
- Experience delivering digital programmes/projects across clinical and non-clinical services with measurable benefits.
- Experience managing staff, work allocation, appraisal, development and performance.
- Experience working with clinical systems, EPRs, digital documentation, integration, reporting or workflow systems
- Experience in the NHS or wider public sector.
Skills
- Strong leadership, programme management, stakeholder management and team development skills.
- Excellent analytical and problem-solving skills, including assessment of complex risks, options and benefits.
- Ability to translate complex technical concepts into clear, accessible language for clinical, operational and executive audiences.
- Ability to influence, negotiate and secure agreement where priorities are complex or contentious.
- Experience using data analysis, modelling, reporting or evaluation tools to support decision making and benefits realisation.
Personal and people development
- Ability to lead, motivate, coach and develop staff and multidisciplinary teams.
- Commitment to continuous improvement, responsible innovation, equality, diversity and inclusion.
- Supports development of digital skills and AI literacy across the organisation.
Communication
- Excellent written and verbal communication skills, including formal reports, business cases, presentations and training.
- Ability to build effective working relationships with clinicians, operational leaders, suppliers and partner organisations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Milton Keynes University Hospital NHS Foundation Trust
Address
IT Technical Services (Dept)
Milton Keynes
MK6 5LD
United Kingdom
Employer's website
https://www.mkuh.nhs.uk/working-at-mkuh