Emergency Department Performance Coordinator
Job summary
Emergency Department Performance Coordinator
Department Medicine
Band 4 £28,392 - £31,157 per annum, pro rata if part-time
Hours 37.5 per week, all MKUH roles will be considered for flexible working
Full time and part-time roles available
Are you looking for an exciting opportunity to be at the heart of one of the busiest and most dynamic departments in the hospital? Are you ambitious, highly organised and interested in developing a career in NHS operational management?
We are seeking enthusiastic and motivated ED Performance Coordinators to join our Emergency Department team at Milton Keynes University Hospital NHS Foundation Trust. This is a unique opportunity to work alongside senior operational and clinical leaders, gaining invaluable experience in patient flow, capacity management, performance improvement and hospital operations
This role offers much more than administration. As the operational hub of the Emergency Department, you will have a real-time impact on patient care by helping ensure patients receive the right care, in the right place, at the right time
You will be responsible for coordinating patient flow, identifying and resolving delays, supporting escalation processes and working collaboratively with teams across the hospital to improve operational performance
We are unable to offer sponsorship for this role
For further information please contact:Rebecca Blackwell - Operational Manager for ED,rebecca.blackwell@mkuh.nhs.uk
Interview 21 October 2026
Main duties of the job
'This staff group feels strongly supported in maintaining a good balance between a home and work life, scoring 57.1%' 'NHS Staff Survey 2024'
'We care We communicate We collaborate We contribute'
You will work closely with consultants, nurses, specialty teams, site managers, bed managers and senior operational leaders, developing a broad understanding of how a hospital functions and building relationships across the organisation.The Performance Coordinator plays a vital role in supporting the operational management and performance of the Emergency Department.
Working collaboratively with the Nurse in Charge (NIC), Emergency Practitioner in Charge (EPIC), clinical teams, speciality services and site management teams, the postholder will provide real-time oversight of patient flow through the Emergency Department. They will proactively identify and escalate delays, facilitate progression of patient care plans, and support delivery of national emergency care standards.
The postholder will act as the central operational point of coordination within the department, ensuring effective communication between teams, supporting patient safety, enhancing patient experience and contributing to the Trust's urgent and emergency care performance objectives.
This is a non-clinical role. All clinical decisions regarding patients remain the responsibility of the Nurse in Charge, EPIC, or other appropriately qualified clinicians.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.
Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Patient Flow and Performance
Act as the central coordination point for patient flow within the Emergency Department.
Maintain real-time oversight of all patients within the department using electronic patient tracking systems.
Escalation and Capacity Management
Identify actual or potential capacity constraints and escalating demand within the Emergency Department.
Escalate delays, bottlenecks and operational risks in accordance with departmental escalation processes.
Coordination with Specialties and Hospital Services
Liaise with specialty services regarding referral outcomes, review times and admission decisions.
Monitor specialty attendance and response times within the department and escalate delays where appropriate.
Information Systems and Data Quality
Maintain accurate patient tracking records and ensure all relevant information is updated in real time.
Act as a departmental super-user for electronic systems including E-Care, FirstNet, Capacity Management Systems and associated patient flow applications.
Patient Experience
Provide non-clinical advice to patients and relatives regarding waiting times and departmental processes.
Communicate complex, sensitive and potentially contentious information to patients, relatives, clinicians and operational teams during periods of operational pressure, using tact, empathy and negotiation skills to manage expectations, resolve concerns and secure cooperation in support of safe and effective patient flow.
Operational Support
Coordinate patient transport requirements, porter requests and other operational arrangements to facilitate timely patient movement.
Support management of departmental equipment issues and operational resources.
Policy and Service Development
Follow and apply Trust and departmental policies, procedures and standard operating processes relevant to the role. Comment on proposed policy and procedural changes that affect Emergency Department patient flow, performance coordination and data quality.
Training and Support for Colleagues
Demonstrate administrative, patient-flow and performance-monitoring procedures to new starters and less experienced employees.
Provide practical induction and day-to-day support on relevant departmental systems, including E-Care, FirstNet, capacity management systems and associated patient-flow applications, within the postholder's level of competence.
Please refer to the Job Description for further details
Person Specification
Qualifications and knowledge
- NVQ Level 3 in administration, business, computing or an equivalent level of knowledge gained through relevant training and experience.
- Knowledge of a range of administrative and operational work procedures and practices, the majority of which are non-routine, together with intermediate theoretical knowledge relevant to the role.
- Knowledge of specialist Emergency Department terminology, organisational policies and procedures, and experience of resolving non-routine issues through problem solving and the development of alternative or additional procedures.
- Computer literate with good knowledge of Microsoft packages.
- Degree level education or healthcare qualification
- Working knowledge of First Net and ECare.
- Excellent understanding of the ED national targets e.g., 4-hour and 12-hour targets.
Experience
- Experience working in an administrative role.
- Experience of working in the NHS.
- Experience of working in the Emergency Department.
Skills
- Keyboard skills.
- Manual dexterity
- Able to prioritise own workload.
- Able to work under pressure.
- Able to multitask.
- Excellent command of the English language.
- Excellent team working skills.
- Record keeping and data analysis skills.
Personal and people development
- Excellent time management skills.
- Supportive to wider ED Team.
- Able to share knowledge.
- Able to demonstrate departmental administrative systems and procedures to new starters and less experienced employees.
Communication
- Excellent communication skills.
- Negotiating and Influencing skills.
- Self-aware.
- Calm and reasonable.
- Approachable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Milton Keynes University Hospital NHS Foundation Trust
Address
A&E Support Staff (Dept)
Milton Keynes
MK6 5LD
United Kingdom
Employer's website
https://www.mkuh.nhs.uk/working-at-mkuh