Hepatology Administrator Assistant
Job summary
Hepatology Administrative Assistant Fixed Term Contract
Department MEDICINE
Band 3 £25,760 - £27,476 Per annum, pro rata
Hours: 6 hours per week, all MKUH roles will be considered for flexible working
This post is for an Hepatology admin assistant in Hepatology Nursing team where the post holder will be expected to support the Nurses in the day to day running of the Services in that aligned CSU. The post holder will need to demonstrate initiative, attention to detail, relationship building, communication, team working, data analysis and problem solving. Ideally, the post holder will have knowledge of the NHS, understanding of patient pathways and strong computer skills.This is an amazing opportunity to join a dynamic and supportive team and start a career in NHS. As a team we are encouraging of career development and will help facilitate any training requirements or areas the post holder would like to develop.
Please note that we are not able to offer sponsorship for this role.
If you have any questions or require any further information, please contact - Hannah Varkey - Assistant Service Manager (Medicine) 01908 995676
Interview w/c 24 August 2026
Main duties of the job
'We care We communicate We collaborate We contribute'
'They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%' 'NHS Staff Survey 2024'
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
The post holder will provide effective and efficient support to a team liaising with patients, doctors, hepatology specialist nurses and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.
Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Clerical Duties
To work as a member of the Hepatology Administrative team to provide daily assistance, giving confidential administrative support.
To assist with all administration duties relating to the safe, effective, and responsive day-to-day running of the service.
To assist in maintaining required levels of access at all times, for patients and referrers of the specialist service.
Provide a high standard of administration support to the service by typing correspondence and reports, organising meetings, maintaining diaries and managing a comprehensive filing system.
Organise and manage own workload and act independently within appropriate guidelines.
To provide a polite and efficient service to visitors if required. Able to negotiate with patients whose first language is not English; preparing new patient medical notes; making patient appointments; entering data onto Excel spreadsheets and databases.
Order on SBS procurement, check, maintain and distribute equipment and supplies for the team and other agencies as required. Check incoming invoices, obtain authorisation for payment and forward invoices for payment and seek authorisation for purchasing items.
Monitoring of patient pathways inclusive of updating relevant MKUH systems such as Ecare and Clinic Outcome Forms.
Monitoring patient waiting lists to ensure patients are secured an outpatient appointment within designated appropriate timeframes. Escalating issues appropriately to a clinician.
Liaise with Hepatology Specialist Nurses to compile agenda and papers for meetings, to accurately type and distribute correspondence, minutes, and other documents, maintaining accurate circulation lists for the unit and attend meetings as and when required. To arrange meetings, as necessary.
Please refer to the Job Description for further details
Person Specification
Qualifications and knowledge
- Good general education including English minimum of 5 GCSE (Grade A to C) or equivalent.
- Strong IT skills in relation to Microsoft packages including word/excel to NVQ level 3.
- Typing qualification or equivalent experience
- ECDL qualification or equivalent
Experience
- Relevant secretarial/ administration experience working within a clinical environment (calls, patient queries, letter support, data entry, booking/cancelling appointments)
- Experience of using IT/Patient data Systems.
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines.
- NHS experience and hospital environment
- Use of eCare, EDM, ICE, BigHand (appointments, patient records, letters, diagnostic results)
- General office duties - working in a busy environment dealing with large numbers of the general public.
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
- Understanding confidentiality, Information Governance, and the Data Protection Act
Skills
- Ability to deal with confidential/sensitive information
- Ability to work autonomously and proactively
- Highly developed interpersonal and communication skills
- Experience or working in a team and developing effective working relationships with staff at all levels.
- Highly developed organisational skills and attention to detail.
- Able to prioritise work effectively for self and others and deal with non-routine tasks under pressure
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors.
- Manage and interpret data correctly to inform decision making.
Personal and people development
- Present a professional approach at all times.
- Self-motivated and enthusiastic.
- Willingness to undertake training sessions to develop self and improve service provided to patients.
- Stay composed with conflicting priorities
- Ability to be flexible and use initiative
Communication
- Within own team and between teams
- Building key relationships
- Excellent verbal and written communication skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Milton Keynes University Hospital NHS Foundation Trust
Address
Medicine Nurse Practitioners (Dept)
Milton Keynes
MK6 5LD
United Kingdom
Employer's website
https://www.mkuh.nhs.uk/working-at-mkuh