IT Back Office Analyst
Job summary
We currently have an opportunity to join the back-office team in supporting eCARE functionality.To be successful in this role you will need to have knowledge of the Oracle Health suite of applications used in eCare. Some experience of using Millennium configuration tools and/or recent and relevant experience of maintaining, configuring, and developing a major clinical support system, PAS or EPR, would be an advantage.You will be flexible in approach, tenacious, a good team player and have an eye for detail.You can work well under pressure, always maintaining a pleasant and professional attitude. You will have excellent communication and interpersonal skills that enable you to liaise with all staff groups.Please note that there is a requirement to participate in an On Call Rota - this includes evenings, weekends, and bank holidays.
If you are keen to work in a friendly team of like-minded professionals, then please apply now
You will be working with a team that provides technical, configuration, testing and project support across the full range of the Trust Electronic Patient Record (eCare) to Trust staff and to external organizations.The day-to-day job involves working through Service Requests and Incidents logged on to the Trust IT Service Desk system.
We are unable to offer sponsorship for this role
Interview Date: Week commencing 16.02.2026
Main duties of the job
We care We communicate We collaborate We contribute
"- NHS Survey, 2024'' They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%
The post holder will provide IT Back Office support services to all staff covering the Trust's existing Patient Administration (PAS) / Electronic Patient Record (eCARE) system and the mainstream IT systems and technologies deployed around the Hospital campus.
The post holder will require a good understanding of the needs and requirements of the user community together with an in-depth knowledge of the operation and configuration of the Trust's currently deployed PAS / eCARE system to ensure that it supports the Trust's business processes and objectives on an on-going basis.N.B Staff are required to join an on-call rota to support the Trust out of hours.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Communicate and liaise with all departments as required across the Organisation and develop close relationships with other eCare/PAS support groups which include but is not limited to the eCARE project team, IT Training section, the Registration Authority, and the Information team. Ensure that any logged incidents, problems, and changes are registered on the local IT Service Desk system and that these incidents, problems, and changes are monitored through to closure to the satisfaction of the affected user, department, or the business. Participate in meetings relating to the PAS / eCARE systems development, maintenance and implementation plans and activities where these relate to the Back Office function. Meetings will typically involve both internal staff and external NHS and system support organisations. Maintain, support, and develop the Trusts currently deployed PAS/eCARE system which is the main electronic patient record system used within the Hospital. This system is mission critical to the business. Develop and run test scripts to validate any system modifications and upgrades that will be released to the Organisation as and when required. Assist with the development of the build and testing phases of any new deployments and system upgrades. This will include building new departments, wards etc and producing test scripts to validate processes with the change team and end users. These scripts will be used to sign off the local build and configuration of the system. Be able to manage the setup of new clinics, theatre sessions, clinicians, and other back-office functions in line with business needs following the correct procedures. Support the development and building of new areas within the Organisation that are going to use the system as required by the business. Perform functional and end user acceptance testing of any system upgrades that take place. Ensure that any issues uncovered are reported to local and Provider Service Desks as required and that all reported issues are suitably resolved to the satisfaction of the local business. Communicate any planned system downtime to affected users and manage the subsequent collection of manual data to be entered back into the system once the system becomes available for use. Ensure manually collected data is entered onto the eCARE system in a timely manner with support from the Organisation if necessary. Support the maintenance of data quality within the local system. Provide information to end users regarding system policies and procedures that ensure and safeguard system stability through good communications strategies. Communicate sensitive business information at all levels of the Organisation when required and engage with different functional departments to ensure their compliance with existing policies and procedures. Assist with the delivery of a Registration Authority for the Trust.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
- Knowledge of NHS PAS / eCARE systems.
- Completed mandatory eCARE/PAS training courses where applicable
- Knowledge of NHS business administrative functions
- Knowledge of NHS business functions.
- Understanding of NHS terminology
Experience
- Extensive NHS experience working with PAS and eCARE systems.
- In depth knowledge of PAS / eCARE solutions
- Previous experience of design, build and testing of NHS computer systems.
- Experience of working on projects
- Experience of working within an organisation operating an ITIL framework
Skills
- Ability to work without direct supervision.
- Ability to communicate difficult and often complex information in a concise and sympathetic manner.
- Ability to liaise with all levels of staff across the Organisation
- Be able to manage complex requests and set up new requests on the system
- Ability to prioritise workload to meet Organisations requirements.
- Ability to construct test scripts and record outcomes of tests on software releases.
- Ability to produce reports for senior levels within the Organisation on the usage and quality of the data.
- Excellent inter personal skills
- Have a good eye for detail and be well organised.
- Ability to set up and maintain paper based or computerised filing system.
- Ability to review and manipulate data as required.
- Ability to concentrate in a busy environment.
Personal and people development
- Self-motivated and able to work to tight deadlines with a flexible approach to work.
- Form good working relationships with staff in the Trust as well as other partner organisations.
- Ability to establish personal credibility with clinical and other staff.
- Ability to remain calm and composed in high pressure situations.
- Self-motivated and able to work to tight deadlines with a flexible approach to work
- Able to form good working relationships with staff in the Trust and partner organisations
- Willing to develop own skills and knowledge
- Ability to work as a member of a team
- Excellent inter personal skills
Communication
- Ability to interpret and communicate complex technical information to both technical and non-technical staff
- Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organization
Specific requirements
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Milton Keynes University Hospital NHS Foundation Trust
Address
IT Applications (Dept)
Milton Keynes
MK6 5LD
Employer's website
https://www.mkuh.nhs.uk/working-at-mkuh