Customer Success Consultant - Retail Media

About Mirakl:Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.For more information, visit .Mirakl in Numbers:ð️ Founded in 2012 | Member of French Tech Next40ð 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, TokyoOur Values:Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.Our 5 values guide how we collaborate:ð¡ Work Hard Together: Teamwork and collaboration are the foundation of our successð Get Things Done: We prioritize action and efficiency for impactful resultsð Go Above & Beyond: We tackle challenges proactively and always aim for excellenceð Succeed Through Expertise: Knowledge sharing and continuous learning are core to our cultureð Satisfy & Empower Clients: We're committed to our clients' successCustomer Success Consultant - Mirakl Ads (London)About the roleLaunched three years ago, Mirakl Ads is Mirakl's global Retail Media technology, empowering eCommerce and Marketplace operators to run successful and profitable Retail Media programs. Now entering a new phase of scale, Mirakl Ads is expanding its client base, developing its media offering, and accelerating its impact across key markets worldwide.As an Experienced Customer Success Consultant for Mirakl Ads, reporting to the Director of Customer Success, your primary mission is to support Mirakl Ads clients in launching and growing their advertising revenues - from strategy design to day-to-day performance optimization. The ideal candidate is a driven, curious and client-obsessed professional, who thrives in complex, fast-moving environments and brings the energy and structure needed to turn ambition into results.What you will do at MiraklThe Experienced Customer Success Consultant will have a strong impact on Mirakl Ads growth, managing a portfolio of key clients across all stages of their journey.Lead clients from strategy to implementation: define their Retail Media vision and Mirakl Ads roadmap, design the right organizational setup, co-build a sharp commercial action plan with the right KPIs, and drive execution - ensuring a successful and lasting integration of Retail Media into their business, from first workshops through go-live and beyondDeliver strategic recommendations at business reviews, presenting to client teams and C-levels, sharing market insights and case studies to inspire performance and long-term growthDesign and implement the right KPI frameworks to monitor clients' advertising network performance and continuously identify growth leversSupport clients in the day-to-day optimization of their Mirakl Ads use (placements, campaign configuration, etc.), ensuring platform adoption and maximizing advertising revenuesLead tailored workshops and training sessions to ensure optimal onboarding and sustained platform mastery over timeAs part of a growing and structured team, you will also:Contribute to the continuous improvement and industrialization of Customer Success processes and tooling, ensuring scalable and efficient operations as the Mirakl Ads client base grows. Collaborate with BI teams to analyze client activity and monitor advertising network performanceLeverage AI tools and capabilities to enhance the way we deliver value to clients and scale our operations - from automating reporting and insights generation to accelerating strategic recommendations and improving the overall client experienceAct internally as the voice of the Publisher, providing Sales, Customer Success, and Product teams with actionable insights on how Mirakl Ads fits and solves client needs at scaleStay ahead of market trends and competitive dynamics in the Retail Media industry, translating intelligence into strategic recommendations for clients and internal teamsContribute your vision in meetings with adtech partners to strengthen Mirakl's positioning in the adtech value chain and support the growth of our global Advertising Services initiativeWhat Mirakl is looking forMaster's Degree in Business or Engineering3+ years of experience in retail media, the eCommerce industry, or in a consulting firm with strong exposure to digital advertising and/or marketplace ecosystemsSolid knowledge of eCommerce, marketplace, and online advertising, with a strong understanding of adtech value chainsExcellent communication and presentation skillsStrong client-facing and project management skillsHighly business-driven with strong analytical skills, thriving in dynamic environmentsSomeone eager to thrive in a scaling business environment, contributing to the continuous improvement of the Mirakl Ads Customer Success practiceFluency in English is a must-have; German and/or French is a strong asset, given our key markets.Self-motivated and energetic, with experience managing multiple internal stakeholders to deliver commercial goalsStrong organizational skills and attention to detailWillingness to travel internationallyWe welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French. We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.