Level 2 Service Desk Engineer

Position Overview
We are looking for a Level 2 Service Desk Engineer to join us in Stone, Staffordshire. This role would suit an experienced IT support professional looking for an opportunity to work in a dedicated client position.
Salary & Benefits
The budgeted salary for this role is between £30,000 and £35,000 a year, depending on experience.
for the list of benefits.
Working Presence
This role is onsite full time at client site in Stone, Staffordshire.
Want to know more about life at Mirus? Let our employees show you here !
Responsibilities
Some of your day-to-day responsibilities will include:
Delivering exceptional technical support for software, hardware and network issues
Performing diagnosis for issues and guiding users through step-by-step solutions in a desktop support environment
Providing technical solutions in a user-friendly and professional manner
Facilitating one-to-one end user training as required
Ensuring site technical documentation is maintained
Qualifications & Experience
The right candidate will have experience of:
Operating as a Service Desk Engineer supporting SME’s
Familiar with working to SLA’s to meet both customer and contract requirements
Working as part of a wider service delivery function
Microsoft Dynamics systems and online services including installation and maintenance
Exchange Technologies
Active Directory
VPN technologies
Microsoft Office and 365 services
The Following Technical Skills Are Desirable And Not Essential
Cloud Phone systems
OneDrive for business
SharePoint and SharePoint document libraries
Databases – SQL
About Us
We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.
As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK.
At Mirus, we are dedicated to the growth and development of our employees, which is reflected in our diverse learning ecosystem. Whether through self-paced online courses or provider-led training sessions, Mirus ensures that all employees have access to valuable learning opportunities. We offer a range of benefits designed to support training for personal development, business needs, and client requirements.
To find out more about working at Mirus, visit our careers website here.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.
As part of Advania , we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK.

Apply Now

Level 2 Service Desk Engineer

Job Details