Credit Control Manager

Location: Ware, SG12

Salary: £45,000 + 10% Discretionary Bonus

Working Hours: Monday-Friday (Hybrid) 9am-5:30pm

Job Code: MJ2271

Credit Control Manager

My client is a fast-growing Print, Telecoms, and IT Services provider based in Ware. They are going through a really exciting period of growth and are looking for a sharp, motivated Credit Control Manager to join the team.

This isn't just a standard, repetitive collections job. It is a highly visible role where you will manage a small team, work directly with the CEO and CFO, and have a real say in how the business handles major commercial deals.

If you are great with people, love solving complex contract or legal puzzles, and want a role where your hard work actually gets noticed by senior leadership, this is the perfect next step for your career.

Key Responsibilities:

• Line-manage a team of two credit controllers, setting clear performance targets and collaborating closely with the Billings department.
• Oversee the full sales ledger, including Direct Debit processing, while actively chasing high-value or complex aged debt over 30 days.
• Prepare and present weekly/monthly debtor, dispute, and cashflow reports directly to the CEO, CFO, and CSO.
• Evaluate new and existing customer creditworthiness to set appropriate contractual credit and payment terms.
• Review and approve or reject prospective commercial contracts based on credit and dispute risk grounds before execution.
• Analyse and resolve complex invoice disputes, restructuring agreements where necessary, and managing pre-litigation casework directly with external solicitors.
• Lead the credit function’s involvement in the annual audit, taking ownership of all planning, fieldwork, and compliance testing.
• Identify and drive system automation opportunities to modernize and streamline collections, reconciliation, and reporting.

The successful candidate will have:

• Minimum of 5 years’ experience in a senior credit control or management role.
• CICM qualified, nearly qualified, or equivalent.
• A strong understanding of complex contracts and direct experience working with external legal counsel on debt recovery.
• Proficiency in MS Office (strong Excel skills) and accounting software, ideally Microsoft Dynamics 365 Business Central.
• Practical experience managing and uploading customer data via Direct Debit collection systems.
• Exceptional attention to detail with a proven track record of accurately reconciling complex, multi-contract accounts.

Desirable but not essential:

• Experience in Print, Telecoms, or Managed IT Services.
• Experience implementing system automation or AI tools within finance

Benefits:

• 28 Days Holiday
• Birthday off
• Pension Scheme
• Flexible hybrid working
• Salary Sacrifice private healthcare, and dental (after probation)

Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience.