Technical Services Manager

Reference: 99487ROLE: Technical Services ManagerHOURS: Full-Time (Monday to Friday, with flexibility as required)LOCATION: TfL Contract – Pier Walk, LondonSALARY: 55,000 – 60,000 subject to experienceAt Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.We're looking for a Technical Operations Manager to lead and deliver outstanding technical services across an allocated and diverse facilities management portfolio, managing both static and mobile engineering teams. The role ensures the highest standards of technical service delivery, facilities management, and compliance, while supporting the realignment of portfolios and resources to meet evolving client and account demands.Role Responsibilities:Deliver excellent technical service across all allocated sites, ensuring compliance with contractual, statutory, and client requirementsEfficiently allocate, schedule, and manage both static and mobile engineering teams and resourcesOversee facilities management operations, including planned and reactive maintenance, asset management, and service delivery. Manage overtime, budgets, and cost control to ensure financial efficiencyMonitor allocated portfolio performance, including subcontractor service delivery, WIP (Work in Progress), and debt managementScope and support project works, ensuring technical standards and alignment with contract requirementsEnsure compliance and assurance of service delivery, including QSHE (Quality, Safety, Health, Environment) reporting. Support emergency response and provide out-of-hours support as requiredMaintain accurate documentation and reporting, utilising CAFM and mobile systems. Build and maintain strong stakeholder relationships, acting as a key point of contact for clients, subcontractors, and internal teamsAct as an escalation point for your team and support colleagues to maintain service delivery and teamworkEnable capabilities across teams within a matrix organisation, supporting each other and realigning portfolios to targeted capabilities as client business and account demands changeManage staff sickness, leave, training, and succession planning to ensure operational resilienceCollaborate with assurance, commercial, and sustainability leads to ensure regulatory compliance, commercial governance, and energy efficiencyProvide monthly performance review input, including supporting data analysis to inform decision-making and continuous improvementProactively ensure all portfolio work is correctly allocated, completed, and updated; respond to queries the same day for timely, first-time fixesCollaborate with the Service and Governance Manager to manage service desk requests, ensuring swift and effective resolutionRequired Qualifications:QualificationsNVQ Level 3 or equivalent in Mechanical/Electrical/Building Services EngineeringIOSH Managing Safely (essential)NEBOSH (desirable)ExperienceProven experience in technical service management within facilities management or infrastructureMulti-site team leadership, including both static and mobile teams, and client-facing service deliveryStrong knowledge of compliance frameworks, building services, and asset managementExperience managing budgets, overtime, and subcontractor performanceCNI (Critical National Infrastructure) awareness/experience and experience managing large engineering teamsSkills & CompetenciesExcellent technical capacity across multiple disciplinesProficient in CAFM systems and mobile technologyEffective communicator with the ability to engage multiple stakeholdersStrong understanding of KPIs, contractual obligations, and asset managementAbility to quickly progress reactive, remedial, and complex projectsWhat's in it for you 25 days annual leave plus bank holidaysCompany pension scheme and life assuranceTraining and development opportunitiesCompany car or car scheme (where applicable)Flexible working arrangements (to be negotiated)There's a place for you at Mitie, join us today!Ref:99487 Location:London Employment:Full time Role Classification:3