Client Success Executive

An exciting opportunity to join an innovative and fast-growing tech company renowned for its powerful platform. Our client is looking for a proactive and detail-oriented Client Success Executive to join their dynamic team. This is a brilliant opportunity for someone who loves managing projects, building strong client relationships, and ensuring customers get maximum value from cutting-edge software.

Benefits

• 24 days annual leave plus bank holidays
• Birthday off
• 5% employer contribution
• Private medical
• EV Scheme
• Cash plan
• Share options
• Progression opportunities

Key responsibilities for a Client Success Executive

As a Client Success Executive, you will be crucial in ensuring a seamless and valuable experience for new and existing clients:

• Welcome incoming clients and expertly guide them through the initial configuration phase, customising the platform to meet their needs.
• Advise clients on best practices to accurately reflect their brand and goals.
• Navigate clients through the platform, offering clear, concise walkthroughs to help them extract the deepest possible value.
• Oversee and manage all aspects of project timelines, coordinate tasks across teams.
• Keep the CRM system meticulous and current, accurately documenting all client interactions, notes, and critical project details.
• Conduct engaging, hands-on training sessions that build user confidence, ensuring clients are fully equipped for independent, long-term success with the platform.

Key skills for a Client Success Executive:

• Organised
• Resilient
• Able to manage multiple projects
• Tech savvy!

If you are a motivated individual eager to build a career in Client Success within the exciting tech space, this could be your ideal next move – apply here!