Head of Change Management - GGS 15

At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain. As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity.

As we embark on a major transformation journey, MBNL is establishing a new Change Management function within the Commercial & Programmes Directorate. This pivotal leadership role will be instrumental in driving enterprise-wide change, ensuring our programmes deliver maximum business value and readiness across our organisation, shareholders, and the supply chain ecosystem.This is a hybrid role with a minimum of 2 days per week in our Central Reading office.

• Define and lead MBNL's enterprise-wide change management strategy aligned to our transformation roadmap.
• Build, lead, and inspire a high-performing team of Change Managers and matrixed resources.
• Oversee execution of Change Impact Assessments (CIA) across all programmes.
• Integrate change plans into project delivery, ensuring alignment with training, communications, and operational handover.
• Act as senior escalation point for change-related risks and issues.
• Engage with ELT, programme sponsors, and business unit leads to embed change governance.
• Champion a culture of agility, continuous improvement, and cross-functional collaboration
• Track and report on change adoption, readiness metrics, and benefit realisation.
• Challenge the status quo and drive innovation through external market insights.
• Coach and support leaders to embody the MBNL Way and foster a feedback-rich culture.

Must-Have:

• Proven experience leading enterprise-wide change in complex, matrixed environments
• Deep understanding of Change Impact and Business Readiness
• Expertise in change management methodologies (e.g., Prosci, ADKAR, Kotter)
• Strong stakeholder engagement and influencing skills.
• Experience integrating change into programme and project delivery.
• Comprehensive knowledge of how change affects people, processes, systems, suppliers, and data.

Nice-to-Have:

• Experience in infrastructure or telecoms
• Familiarity with joint ventures
• Understanding of Lean Portfolio Management and agile delivery environments