Business Relationship Manager

Connecting business priorities with technology delivery to enable MBNL’s success.

The Business Relationship Manager plays a critical role in ensuring that MBNL’s technology delivery ecosystem is aligned with the needs and priorities of the business. Acting as the primary bridge between business stakeholders and technology teams.

A key part of the role is shielding the business from unnecessary technical complexity. By understanding MBNL’s technology roadmap, integration landscape, and delivery constraints, you’ll translate technical realities into clear, outcome-focused language—enabling leaders to make informed decisions without needing deep technical expertise.

Why this role matters:

Technology delivery is fundamental to how MBNL evolves and supports its customers and shareholders. By bridging business and technology, the Business Relationship Manager helps drive clarity, focus, and successful change delivery across the organisation.

This is a hybrid role with a minimum of 2 days per week in our Central Reading office.

What you’ll be here to do:

You’ll act as the trusted interface between business teams and technology delivery partners—ensuring that change initiatives are clearly defined, well-governed, and successfully delivered.

End-to-End Business Engagement

• Own the full lifecycle of business engagement across technology enhancements and change initiatives.
• Ensure requirements are clearly captured, validated, and prioritised in alignment with business goals.
• Maintain transparency across delivery by providing regular updates on progress, risks, and dependencies.

Translating Technology for the Business

• Act as the interface between business stakeholders and technical delivery teams.
• Distil complex technology, integration, and data challenges into clear, outcome-focused narratives.
• Enable informed decision-making by translating technical realities into accessible business language.

Scope Governance & Decision Support

• Run governance processes that manage scope, options appraisal, and decision-making.
• Present clear trade-offs that balance cost, capability, delivery timelines, and strategic priorities.
• Ensure stakeholders have the insight needed to make confident, informed decisions.

Stakeholder Communication, Influence & Alignment

• Champion business priorities across MBNL and supplier delivery teams.
• Build strong relationships with business SMEs, enterprise architecture teams, and technology partners.
• Negotiate and influence delivery outcomes to ensure business needs are effectively represented.
• Steer business concepts through technical solution design in collaboration with supplier solution teams and internal experts.

Reporting, Visibility & Performance Insight

• Track and interpret delivery performance metrics such as velocity, throughput, and capacity.
• Provide clear, business-friendly reporting that improves transparency and accountability.

Continuous Improvement & Best Practice Adoption

• Identify opportunities to improve processes, communication, and delivery practices.
• Support the adoption of consistent, business-first ways of working across change initiatives.
• Contribute to strengthening collaboration between business and technology communities.

Key challenges you’ll tackle

• Bridging the gap between business priorities and complex technology delivery environments.
• Translating technical constraints and architecture into clear, business-relevant insights.
• Aligning multiple stakeholders across business, supplier, and technology teams.
• Managing scope, priorities, and expectations across competing demands.

Who we’re looking for

You’re a collaborative and commercially aware professional who thrives at the intersection of business and technology. You’re comfortable navigating complex delivery environments and have the ability to translate technical detail into meaningful business outcomes. You’ll have:

• Demonstrated expertise in technology solutions, with experience in requirements gathering and roadmap development.
• Strong understanding of business-to-technical translation, prioritisation, and backlog management.
• Experience interfacing between business SMEs, large enterprise architecture teams, and technical solution providers.
• Strong stakeholder management, influencing, and communication skills.
• The ability to present complex concepts in clear, accessible language for business audiences.
• Experience working in complex delivery environments involving multiple teams or partners.

Bridging business vision and technology delivery to drive meaningful progress.