Senior UX Designer

We are delighted to be working in partnership with one of the UK’s leading retail businesses, home to well known high-street brands and employing over 6,000 people, across a growing estate of over 240 stores. This is a unique chance to shape the future of a new digital platform. As the sole Senior UX Designer, you will report to the Senior Product Manager and take ownership of the end-to-end strategy, leading design decisions and collaborating closely with engineering teams. Your work will ensure seamless customer experiences across our unified digital platform.

Day to day, this will look like conceptualising user experiences for new product features and redesigning existing ones, turning feature requirements into user journeys and wireframes into clickable prototypes, building and maintaining

the design system, leading the onboarding experimentation, conducting user engagement surveys, contributing to the maintenance of their UX personas, and conducting some usability testing and customer interviews.

Key Responsibilities include:

• Conceptualise user experiences for new features and redesign existing ones.
• Transform feature requirements into user journeys and clickable prototypes.
• Build and maintain the design system.
• Lead onboarding experimentation and conduct user engagement surveys.
• Maintain UX personas and conduct usability testing and customer interviews.

The Senior UX designer have at least 5+ years of experience in a B2C environment, with proven tenure in a standalone or leadership capacity. They must have worked to a product roadmap and shown technical UX delivery in full. They will hold strong proficiency in designing for both web and mobile app products, as well as advanced expertise in Figma, including component libraries and design systems. They will possess strong grasp of UX research methods and the Double Diamond framework, as well as confidence in running user testing, discovery workshops, and stakeholder sessions. In addition, they will have worked with tools such as Hotjar, GA4, and Smartlook. Familiarity with front-end frameworks like React, HTML, and CSS is desirable, but not essential.