Multi-site Manager - East Surrey Division

Job description

Job responsibilities

Please refer to the supporting documents for the full Job Description and Person Specification detailing the responsibilities and requirements of this role, duties will include but not be limited to

• Identifying opportunities to improve working practices, efficiency, effectiveness and patient and staff experience.
• Managing and prioritising multiple projects, ensuring actions are delivered within agreed timescales.
• Supporting effective workforce and operational management across the Division.
• Monitoring performance, targets and delivery against agreed objectives.
• Building effective relationships with internal and external stakeholders.
• Working collaboratively with the National Modality Business Support Team to develop and implement innovative ways of working.
• Providing practical support to colleagues and taking a resourceful approach to resolving operational challenges.
• Supporting the development of a continuous improvement culture across the Division.
• Identifying opportunities for sustainable change and supporting their implementation across services.

If you feel this is the right career opportunity for you and are ready to take on a role where you can make a real difference to the delivery of primary care services, we welcome your application.

The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.

Pre-employment checks

Vaccinations

As part of recruitment, we check all new starters vaccination status to help manage individual and environmental risks. Support is available for those who are undecided about vaccination. Some vaccinations are mandatory for certain roles, with evidence required where applicable.

Right to work

All applicants invited to interview will need to provide evidence of their right to work in the UK at the interview stage.

References

References must be secured before employment begins, including one reference from your current or most recent employer.

Employment history

Applicants must notify us of any employment gaps of six weeks or more.

Person Specification

Personal Qualities

• Strategic and forward-thinking, with a genuine interest in developing and improving primary care services.
• Proactive and solution-focused, with the confidence to identify challenges and find practical solutions.
• Adaptable and agile, able to respond positively to changing organisational priorities and operational demands.
• Collaborative and approachable, building positive relationships with colleagues across all levels.
• Resilient and resourceful, able to work effectively under pressure and manage competing priorities.
• Accountable and delivery-focused, taking ownership and ensuring agreed actions are completed.
• Innovative and open to change, with a willingness to challenge existing processes and explore new ways of working.
• Professional and credible, able to represent the Division confidently and work effectively with senior stakeholders.
• People-focused, with a commitment to staff engagement, development and positive working cultures.
• Demonstrates the Modality CARE values: Commitment, Accountability, Respect and Excellence.

Skills

• Strong leadership and management skills, with the ability to work confidently at divisional and organisational level.
• Excellent communication and interpersonal skills, with the ability to engage and influence a wide range of stakeholders.
• Strong project management skills, with the ability to manage multiple priorities and deliver within agreed timescales.
• Excellent organisational and time-management skills.
• Ability to analyse information, identify opportunities for improvement and develop practical solutions.
• Ability to manage performance, monitor targets and take appropriate action where required.
• Strong problem-solving and decision-making skills.
• Ability to lead and implement change effectively across multiple teams and sites.
• Ability to build collaborative working relationships and bring people together around shared objectives.
• Ability to work independently, use initiative and take ownership of delivering outcomes.
• Ability to translate strategic priorities into practical operational plans and measurable actions.
• Confident using digital systems and technology to support service delivery, reporting and improvement.

Knowledge

• Understanding of how the role relates to the wider healthcare system
• Proficient in key MS applications such as Word, Excel, Outlook and PowerPoint
• Proficient in the use of clinical IT systems
• Knowledge of, and experience in staff performance management, recruitment, sickness absence management and implementation of key managerial policies/HR procedures in relation to staff
• Knowledge of CQC and governance framework as they apply to services delivered in Practices
• Knowledge of Health and Safety requirements as they apply to services delivered in Practices

Qualifications

• NVQ4/5 or above, or equivalent experience as a manager or Senior Supervisor within a GP surgery
• CMI, ILM or other management qualification (or willing to work towards).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Townhill Medical Practice

Guards Avenue

Caterham

Surrey

CR3 5XL

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/