Programme Lead - Digital Transformation
Job summary
Help turn digital ideas into changes that primary care teams can use. As Programme Lead Digital Transformation, you will support projects from initial use case through rollout, training and evaluation, keeping delivery organised and helping colleagues adopt new ways of working.
Apply now and join a team that values Commitment, Accountability, Respect, and Excellence (CARE).
This permanent, full-time, remote role brings together project delivery, operational improvement and practical implementation support. You will work with clinical and operational colleagues, digital specialists and suppliers on projects that improve access, efficiency, staff experience and patient services.
The portfolio includes automation, AI-enabled workflow redesign and other digital solutions. We welcome relevant experience in healthcare, digital transformation, operational improvement or a similar regulated environment.
Salary: From £45,000, dependent on experience. Contract type: Permanent. Hours: Full-time. Working arrangements: Remote, with national travel and occasional evening work. Closing date: Friday 30 October 2026.
Why join us?
- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support initiatives
Main duties of the job
This is a practical programme delivery position with the chance to see ideas become part of everyday services. You will coordinate projects and build the relationships, evidence and implementation support needed to make change stick. Reporting to the Chief Operating Officer and accountable to the Chief Clinical Information Officer, your responsibilities will include:
- Planning and coordinating digital projects, with clear milestones, ownership, risks, dependencies and progress reporting.
- Preparing meeting papers, decision logs, actions and updates for digital transformation forums and senior leaders.
- Working with clinical, operational and supplier teams to capture requirements, resolve implementation issues and support rollout.
- Developing use cases and improvement proposals for digital solutions, including automation and AI-enabled workflows.
- Creating user guidance, training resources and practical support to help teams adopt new systems and processes.
- Tracking adoption, outcomes, feedback and benefits, and using the findings to improve future delivery.
- Preparing case studies, impact reports and evidence to communicate the results of digital transformation projects.
You will work across multiple teams and priorities, combining clear project discipline with hands-on problem-solving. The impact of your work will be seen not just in completed plans but in solutions that teams can confidently use and improvements that can be measured.
About us
Modality Partnership is one of the UK's largest GP super-partnerships, delivering primary and community healthcare services to over 500,000 patients, supported by a multidisciplinary workforce of more than 1,800 colleagues. As an award-winning organisation, we bring together clinical expertise, innovation and collaborative working to improve patient access, experience and outcomes. We are committed to developing new models of care, embracing digital innovation and delivering sustainable improvements that can be scaled across our practices and communities. Central to our approach is a commitment to reducing health inequalities, supporting our people and delivering high-quality, patient-centred care.
This role brings together digital delivery, operational improvement and engagement with clinical and non-clinical colleagues. You will gain experience of delivering change at organisational scale while helping develop practical, sustainable improvements in primary care.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
If you want to apply your digital project delivery skills to improvements that can be used across primary care, we welcome your application.
Job description
Job responsibilities
You should refer to the supporting documents for a full Job Description outlining the core responsibilities of the role.
You will thrive in this role if you enjoy joining the dots between people, processes and technology: keeping delivery on track, working through rollout challenges and checking that changes deliver the intended benefits.
Apply through the Modality Partnership website or NHS Jobs by Friday 30 October 2026.Work With Us | MODALITY PARTNERSHIP
For any questions regarding the role or application process, please contact Nina Jhita at nina.jhita@nhs.net.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements
- Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
- Right to work: Proof of UK working eligibility required at interview.
- References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
- Employment history: Please notify us of any employment gaps of 6 weeks or more.
Person Specification
Knowledge
- Knowledge of project planning, delivery governance, implementation documentation and benefits tracking.
- Understanding of digital transformation, automation, AI-enabled workflows and change adoption.
- Awareness of information governance, data protection, confidentiality and NHS digital standards.
- Understanding of primary care delivery models, workforce pressures and operational challenges.
Qualifications
- Degree-level education or equivalent experience.
- Demonstrable programme or project delivery experience in healthcare, digital transformation, operational improvement or a similar regulated environment, including support for complex change, service improvement or technology-enabled transformation.
- Experience developing use cases, benefits cases, case studies, award submissions or impact reports; familiarity with GP clinical systems such as EMIS and SystmOne; and a PRINCE2 qualification or equivalent project management experience.
Personal Qualities
- Proactive, organised and reliable, with strong attention to follow-through.
- Collaborative and confident working with clinical, operational and technical colleagues.
- Adaptable when priorities change and comfortable escalating risks appropriately.
- Committed to improving patient care, staff experience and operational effectiveness.
Skills
- Strong planning, coordination and organisational skills across multiple workstreams.
- Ability to create and maintain plans, risk logs, action trackers and clear progress reports.
- Clear written and verbal communication, including papers and updates for senior colleagues.
- Confidence coordinating stakeholders, suppliers, meetings and follow-up actions.
- Ability to translate digital ideas into practical implementation steps.
- Hands-on approach to supporting training, rollout and adoption.
- Analytical problem-solving and ability to assess delivery progress and outcomes.
Experience
- Experience of project documentation and reporting; meeting coordination and action follow-up; engagement across stakeholder teams; and implementation, training, adoption or rollout.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Modality Partnership
Address
Head Office
Enki Medical Practice, Orsborn House
55 Terrace Road
Birmingham
B19 1BP
United Kingdom
Employer's website
https://www.modalitypartnership.nhs.uk/