Junior Data Analyst

Junior Data Analyst

Money Expert – Chester | Full-Time, Permanent | £30,000 per annum | Hybrid Working

This is a hybrid role, based in our Chester office with flexibility to work from home on agreed days.

This role is not fully remote. Only applicants within a commutable distance of the Chester office will be considered.

Please note: for candidates with dialler experience, remote working will be considered with occasional travel into the office.

About Money Expert

Money Expert is one of the UK's leading independent comparison platforms, helping consumers make smarter decisions across energy, insurance, credit, and more. Our contact centre is central to how we deliver value — and this role sits right at the heart of it.

You'll join a fast-moving, collaborative operations team where your analysis shapes real outcomes: campaign performance, agent productivity, compliance, and customer experience.

The Role

Reporting to the Dialler Manager, you'll optimise inbound and outbound campaign performance, own data reporting, and use insights to drive continuous improvement across productivity, contact rates, and compliance.

Key responsibilities:

• Manage and optimise dialler configurations — pacing, retry logic, call outcomes, and AMD settings
• Build and maintain outbound campaigns accurately and on schedule
• Monitor and report on key metrics: contact rate, conversion rate, abandon rate, and agent occupancy
• Deliver clear performance analysis and actionable recommendations to operations and leadership
• Ensure full compliance with regulatory and internal standards
• Maintain system stability and respond quickly to performance issues or downtime
• Identify opportunities for automation and process improvement
• Work closely with Team Managers, Operations Managers, and Contact Centre leadership

Who We're Looking For

Ideally, we are looking for candidates with dialler experience. However, we are hiring for analytical ability and mindset, and you may come from one of several backgrounds — all are welcome:

• Direct experience in dialler management, campaign configuration, or contact centre analytics
• Workforce Management (WFM) or contact centre reporting / MI analyst backgrounds
• Data or operational analysts from financial services, utilities, insurance, or telecoms
• Contact centre team leaders or ops coordinators ready to step into a specialist analyst role

No direct dialler experience? That's okay. If you're analytically strong and understand contact centre operations, the dialler-specific knowledge is something we can develop together.

Skills & Experience

• Strong analytical ability — confident in reading performance data and translating it into clear recommendations
• Understanding of contact centre operations, outbound KPIs, and campaign mechanics
• Experience with dialler platforms or workforce management/reporting / MI tools
• A proactive, problem-solving mindset with a drive to improve processes
• Attention to detail and a compliance-conscious approach
• Good communication skills — you'll present findings to ops managers and senior leaders
• Comfortable with Excel or similar tools; SQL or BI experience is a bonus

What You'll Get

• 28 days holiday (including bank holidays), plus an extra day per year of service
• Christmas and New Year shutdown
• Company pension
• Clear career progression pathway
• Ongoing training and development support
• Wellness and Wellbeing programme
• MEX Rewards employee benefits platform
• On-site parking

To apply, submit your CV and a short note about your background. We respond to every application.