Applications Support Lead (Azure DevOps)

Start Date: ASAP

Contract Length: 3 months
Work Location: Remote - Ad-hoc travel to Neston aprx. twice per month

IR35 Status: Inside IR35
Security Clearance: SC Cleared

Join a critical digital services programme, where you'll guide a small team of application support engineers through hands-on delivery and performance of DevOps and application management services across a complex data integration platform.

Responsibilities:

• Lead small team of apps support engineers focused on production & development
• Manage and improve service performance using ITIL processes
• Main POC for incidents, change, problem management and service reporting
• Provide expert-level development support on InterSystems products
• Drive ongoing improvements to integration workflows (EMPI, PD, and IRIS platforms)
• Oversee application life cycle management in Azure cloud environments
• Work with delivery managers and agile teams to ensure delivery of app updates
• Support automation of infrastructure provisioning and deployment pipelines
• Participate in Agile ceremonies and ensure alignment with DevOps best practices
• Mentor engineers and foster a continuous improvement culture

Required Experience:

• History leading small agile teams of application support engineers in enterprise environments
• In-depth knowledge and experience with InterSystems HealthShare/HealthConnect - including EMPI, PD, IRIS, and Integration Engine
• Strong understanding of ITIL service management frameworks
• Hands-on experience managing applications in Azure environments
• SC Cleared - active & transferrable clearance

Desirable:

• ITIL Certification
• Understanding of Azure DevOps & Jira
• Development experience with Azure, .NET, Ansible, and Terraform