Service Manager - External and Cataract
Job summary
An exciting 12-month fixed term/secondment opportunity within the Cataract and External Diseases Services as Moorfields City Road, as we look ahead to implementing a full EPR and moving hospital sites within the next 12-months.
The post holder will work closely with the Deputy Divisional Manager, and be responsible for a number of key service delivery areas within the services.
The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively with the multi-disciplinary team, as well as internal and external departments, to ensure we continue to achieve excellence in patient care.
The post-holder will lead on ensuring targets are achieved and will take forward agreed projects to improve service delivery and patient experience.
They will be required to lead on key areas of performance and activity including data management, coding and financial monitoring. The post holder will need to problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical and administrative colleagues.
Main duties of the job
Exercise delegated authority on behalf of the Deputy Divisional Manager to resolve day-today management issues within the ophthalmology subspecialty services, ensuring they are of a consistently high quality and deliver excellent patient experience. This will involve helping the clinical teams to resolve their operational issues ranging from basic administration problems to more complex issues requiring the support and agreement of large teams of people.
Lead on the preparedness of the services in the build up to the new EPR and hospital move, and then with the Clinical Directors and Lead Nurses, take ownership of the move plans to safely move to the new building.
To support the Trust's performance management framework and to monitor the performance of sub-specialty services against all key dimensions within the framework.
This includes analysing and reporting service level activity to a range of audiences.
Analysing demand and capacity for inpatient and outpatient activity, and contributing to pathway mapping as requested.
To ensure that administrative functions are delivered to a high standard and ensure Trust standard operating procedures are adhered to.
To ensure the establishment and maintenance of good relationships and communication throughout Trust, promoting a culture where clinical and other staff are actively involved in decisions on how ophthalmology services are provided and targets delivered.
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
To be responsible for monitoring and analysing relevant data e.g. activity, scorecards, ensuring data is validated and appropriate is action take to resolve problems with any performance issues highlighted to the Deputy Divisional Manager.
To take a lead in monitoring and improving the quality of clinical coding, working in partnership with clinicians, administration staff and the outsourced coding team.
To work with patients and administrative, nursing and medical staff to achieve sustained improvements, including in the following areas:
Outpatient efficiency: for example DNAs and hospital cancellationsClinical quality and governance: especially infection control and SOP compliance, patient satisfaction, financial efficiency: for example coding depth and accuracy and patient access.
To complete ad-hoc tasks and projects at the request of the Deputy Divisional Manager.
To deputise for the Deputy Divisional Manager where appropriate.
To ensure waiting time breaches are avoided wherever possible, but escalated in a timely manner if this is not possible.
Person Specification
Education & Knowledge
- Educated to degree level or equivalent knowledge, skills and management experience
- Previous operational management experience within the acute sector or similarly complex organisation.
- Knowledge of Ophthalmology targets and pathways
- Knowledge of service improvement tools and techniques
Experience
- Proven track record of meeting significant national targets
- Budget management experience, including reducing costs, monitoring and determining corrective action
- Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues
- Proven track record of success in managing change.
- Evidence of report writing and presenting skills.
- Experience of implementing digital solutions
Skills
- Full range of IT skills including MS Excel and Powerpoint
- Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
- Ability to prioritise effectively in the face of competing demands, and work under pressure to strict deadlines
- Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and team
- Problem solving skills: able to respond to unexpected issues, provide a first line response and identify appropriate sources of secondary support.
- Ability to analyse and interpret data and statistics e.g. activity trends, financial data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Moorfields Eye Hospital NHS Foundation Trust
Address
City Road
London
EC1V 2PD
United Kingdom
Employer's website
https://www.moorfields.nhs.uk/work-for-us