PCN Manager & Digital Transformation Lead

Job description

Job responsibilities

Strategic and Operational Leadership

• Provide day to day operational leadership of the PCN, working within the strategic direction agreed by the Clinical Director, Delivery Group and member practices.

• Manage the implementation of the DES and monitor to ensure practices are delivering the DES and IIF targets

• Translate PCN strategy and agreed priorities into practical plans, programmes and measurable actions.

• Develop and maintain the PCNs strategic and business planning arrangements and provide regular progress updates.

• Clarify objectives, priorities, timescales and responsibilities for PCN delivery, taking account of capacity, financial parameters and contractual requirements.

• Lead and coordinate a varied portfolio of work, balancing strategic development with day-to-day operational requirements.

• Identify opportunities for innovation, service redesign and new ways of working across the PCN.

• Ensure agreed actions, projects and programmes are progressed to completion, escalating issues and risks where required.

• Support the Clinical Director and Delivery Group with strategic and operational decision making.

Finance and Resource Management

• Prepare and monitor PCN budgets and financial forecasts.

• Provide regular financial information, reports and updates to support informed decision making.

• Oversee ARRS expenditure and funding utilisation.

• Monitor PCN staffing expenditure and work with relevant HR/payroll support to ensure appropriate financial administration.

• Support development of business cases, funding applications and new proposals.

• Identify opportunities to maximise value, improve efficiency and secure additional investment.

• Ensure financial resources are used effectively to support PCN priorities and contractual requirements.

• Maintain appropriate financial records and work with relevant external finance support as required.

Workforce and Organisational Development

• Lead workforce planning and development across the PCN.

• Coordinate ARRS workforce planning, utilisation and reporting.

• Oversee recruitment, onboarding and integration of PCN staff, working with appropriate HR and employment support.

• Lead appraisal, wellbeing and staff development processes, alongside clinical leads and relevant colleagues.

• Support training, progression, retention and effective deployment of PCN staff.

• Work with member practices and clinical leads to support effective integration of multidisciplinary teams.

• Identify opportunities to improve workforce models, skill mix and ways of working.

• Support the development of a sustainable PCN workforce strategy.

Digital Leadership and Innovation

• Lead digital transformation and innovation across the PCN.

• Drive adoption and optimisation of digital tools across member practices.

• Support increased utilisation of the NHS App and other patient facing digital services.

• Promote digital inclusion and improve patient engagement through technology.

• Identify opportunities for automation and digital solutions to improve productivity and operational efficiency.

• Work with practices to optimise clinical systems, reporting tools and digital workflows.

• Coordinate implementation of PCN wide digital projects and system developments.

• Explore and support the safe and appropriate use of AI-enabled technologies to improve productivity, service delivery and patient experience.

Transformation and Service Improvement

• Lead delivery of the PCNs transformation and improvement agenda.

• Develop and implement service improvement programmes aligned with PCN, neighbourhood and wider system priorities.

• Manage projects and programmes, including plans, milestones, measures, risks, dependencies and communication.

• Support implementation of national and local contractual requirements.

• Work with member practices to identify and implement improvements in service delivery and pathways.

• Support development and implementation of business cases and new service proposals.

• Use structured improvement and project-management approaches to deliver measurable outcomes.

• Monitor impact and ensure learning is captured and used to inform future development.

• Support improvements in patient access, patient experience and operational efficiency.

Data, Performance and Population Health

• Develop and maintain PCN-wide performance dashboards and reporting arrangements.

• Analyse operational, workforce, access, financial and population-health data to inform decision making.

• Use business intelligence and other appropriate data tools to support a data-driven approach to service planning and transformation.

• Monitor PCN performance against relevant contractual and agreed local priorities.

• Support population health management initiatives using data and intelligence.

• Identify opportunities to reduce health inequalities and improve outcomes.

• Translate complex data and information into clear recommendations, actions and measures.

• Produce regular performance reports for the Clinical Director and PCN Board/Delivery Group as appropriate.

Governance, Compliance and Risk

• Support effective PCN Board and Delivery Group governance processes.

• Prepare agendas, papers, reports and other documentation as required.

• Maintain oversight of risks, actions, decisions and organisational compliance.

• Ensure appropriate policies, processes and reporting arrangements are maintained.

• Support delivery of contractual and regulatory requirements relevant to the PCN.

• Ensure decisions and agreed actions are recorded, communicated and followed through to completion.

• Maintain appropriate information governance, confidentiality and data-quality standards within the scope of the role.

Stakeholder Engagement and Partnership Working

• Build effective, trusted relationships with member practices, clinicians, staff and system partners.

• Work closely with the three Practice Managers and Clinical Director to develop and deliver PCN priorities.

• Represent the PCN at relevant meetings, forums and strategic discussions.

• Work collaboratively with the Morecambe Bay Primary Care Collaborative, ICB colleagues and wider health, care and community partners.

• Develop effective relationships across clinical, operational and organisational boundaries.

• Support effective communication and engagement across the PCN and member practices.

• Attend meetings on behalf of the Clinical Director or PCN where appropriate and provide clear feedback.

• Develop and maintain relationships with other PCNs, clinical leaders, commissioners and relevant external organisations in pursuit of PCN priorities.

Patient and Community Engagement

• Support meaningful patient involvement in service transformation and the wider work of the PCN.

• Consider patient experience, access and inclusion when developing and evaluating services.

• Support communication and engagement activities that help patients understand and use available services and digital options.

Working Relationships

• Clinical Director

• Three-Member Practice Managers

• PCN Delivery Group

• PCN clinical and non-clinical workforce

• Member practices and their teams

• ICB colleagues

• Morecambe Bay Primary Care Collaborative

• Other PCNs and primary care partners

• GP Federation and relevant clinical leaders

• Wider NHS, social care, community and voluntary-sector partners

General Responsibilities

• Work in accordance with the values, policies and procedures of Kendal Primary Care Network and its member practices.

• Maintain confidentiality and comply with information governance and data-protection requirements.

• Take reasonable care of personal health and safety and that of colleagues and service users.

• Maintain professional standards and undertake appropriate training and development.

• Work flexibly across PCN sites and with external partners as required by the role.

• The duties and responsibilities described are not exhaustive. The post holder may be required to undertake other duties appropriate to the level of the role, and the job description may be reviewed from time to time to reflect changes in PCN priorities, contractual requirements and service development.

Person Specification

Experience

• Proven experience in a management or leadership role
• Experience of managing budgets, financial planning and performance reporting
• Experience of leading or delivering transformation, improvement or change programmes
• Experience of managing projects or programmes from planning through to delivery and evaluation
• Experience of managing competing priorities and delivering work to agreed timescales

• Experience working within primary care or the wider NHS
• Experience of workforce planning, recruitment, staff development or HR processes
• Experience of working across organisational or partnership boundaries
• Experience of developing business cases, funding applications or securing additional investment
• Experience of digital transformation or technology-enabled service improvement

Knowledge & Skills

• Understanding of financial planning, budget monitoring and resource management
• Knowledge and understanding of change, transformation and service improvement approaches
• Knowledge of using data and performance information to inform decisions
• Knowledge of governance, risk management and organisational compliance
• Strong analytical and problem-solving skills, with the ability to interpret and use data effectively
• Excellent written and verbal communication skills
• Strong stakeholder-management, influencing and relationship-building skills
• Strong organisational skills and the ability to identify clear priorities while managing multiple stakeholder expectations
• Ability to work independently, exercise sound judgement and take ownership for delivery
• Ability to lead change, engage others and bring people with you
• Ability to translate strategy into practical plans, actions and measurable outcomes
• Ability to manage complex projects and programmes
• Proficient in Microsoft Office, including Excel, and confident learning and using relevant digital systems
• Ability to present complex information clearly to clinical, managerial and external audiences

• Knowledge of Xero accounting package
• Knowledge of the PCN DES and ARRS
• Knowledge of the NHS primary care operating environment
• Knowledge of population health management and health inequalities
• Knowledge of digital transformation and opportunities for automation/AI-enabled technologies

Personal Qualities

• Self-motivated, proactive and able to work with a high degree of autonomy
• Pragmatic, solutions-focused and able to make sound decisions
• A completer-finisher who maintains momentum and follows actions through to completion
• Collaborative and able to work effectively with people from different professional and organisational backgrounds
• Approachable, empathetic and able to build trust
• High levels of integrity, professionalism and discretion
• Adaptable and able to embrace and lead change
• Committed to equality, diversity, inclusion and reducing health inequalities

Additional criteria

• Right to live and work in the UK
• Willingness to work flexibly across PCN sites and occasionally outside usual hours where required
• Successful completion of any required employment checks, including DBS where applicable to the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Morecambe Bay Primary Care Collaborative

Address

Captain French Surgery

The Gillingate Centre

Kendal

LA9 4JE

United Kingdom

Employer's website

https://mbpcc.co.uk/