IT Service Desk Analyst

IT Service Desk Analyst

Based at Norfolk Community Hospital

Job Purpose

To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems.

• Providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers
• Work as a part of the Service Desk function by working as an effective interface between the business and support teams
• Supporting over 3000 customers, 3000 technical hardware and providing a first-time fix for approximately 4500 calls a month
• Detecting, recording, classifying, prioritising all IT incidents and tasks
• Recording all IT Incidents and Requests for Service, ensuring all relevant details are captured in line with Service Desk standards
• Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.