Performance & Data Manager

Performance and Data Manager Location: London - Hybrid working 3 days in the office Salary: £44,500 - £50,000 per annum Contract: Permanent, Full-Time (35 hours per week)Company: Housing Association About the Role We are delighted to be recruiting on behalf of a leading London Housing Association for a Performance and Data Manager.This is a pivotal role, responsible for managing performance information systems, ensuring data quality, and providing in-depth analysis to support continuous improvement across the organisation. You'll play a key role in preparing reports for the Executive Team, Board, Committees, and for statutory submissions, helping to shape decision-making at the highest level.As part of the Governance and Internal Control team, you'll act as a trusted advisor on performance and data integrity, while promoting and embedding the organisation's core values.Key Responsibilities Performance Management

• Monitor service performance against KPIs, benchmarking against comparable organisations.
• Produce accurate, timely reports for the Executive and Senior Management Team, Board, and Committees.
• Provide insight on achievements, risks, and areas for improvement.

Partnership & Stakeholder Engagement

• Build strong working relationships with colleagues, peers, and service users.
• Share performance insight with Heads of Service, enabling improvement planning.
• Support colleagues in understanding and applying data effectively.
• Ensure sensitivity to the diverse communities the organisation serves.

Data Management

• Oversee and develop robust data management systems.
• Audit data quality and integrity, ensuring accuracy and consistency.
• Triangulate data from multiple sources to identify trends and patterns.
• Produce clear, accessible reports for senior stakeholders.
• Act as Data Protection Officer, ensuring compliance with data protection and privacy legislation.

Continuous Improvement

• Use performance data and resident feedback to inform service improvement.
• Support ad hoc insight projects to identify opportunities, risks, and areas for growth.
• Attend conferences and forums to share and adopt best practice.

Regulatory Compliance

• Ensure performance targets align with regulatory standards, Ombudsman recommendations, and statutory requirements.

Essential Skills & Experience:

• Proven experience analysing and presenting data to inform decision-making.
• Track record of improving service delivery through performance management.
• Experience in public sector, housing, or other regulated environments.
• Strong IT and data reporting skills (CRM systems, Office 365, telephony).
• Excellent communication and relationship-building skills.
• Highly organised with strong problem-solving ability.
• Ability to travel to local housing centres when required.

What's on Offer

• Salary: £44,500 - £50,000 per annum
• Permanent, full-time position (35 hours per week)
• Benefits: 33 days Holiday, Pension, Health Care Scheme, Season Ticket Loan, enhanced maternity and paternity etc.

If you are interested, please feel free to apply.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.