Platform Specialist

A Council in London are seeking a Platform Specialist to ensure the day to day running of the Council production servers, operating system, cloud environments, Office 365 collaboration applications, SAAS applications, Council's network, backups and internet security infrastructure while ensuring high levels of systems availability.

Requirements

• The post holder will act as a subject matter expert in their expertise area and provide advice to other ICT team members, participate in technology strategic activities, help in formulating technology roadmaps and create a good governance structure to ensure Councils investment on technologies are fully utilised.

• Manage the Technical Support team on a day to day basis (including agency and contract staff), task allocation, resource planning and monitoring staff work by providing technical advice and mentoring.

The post holder is also expected to ensure that the calls escalation from other ICT Support Teams are handled in a professional manner by ensuring end users are kept up to date on the progress of the call and the call is completed in a prompt and efficient manner.

• This postholder will have an influence over £4m on day to day operational contracts and another £4m over Capital projects. This sum may vary over time depending on the transformation agenda of the Council.

• Participate and lead daily team meetings to ensure all staff are fully supported in their work, provide technical guidance in assisting them to fulfil their daily tasks and provide mentoring and on-job training.

• Devise and implement cost controls for office 365 and Microsoft Azure environments, ensuring Council ICT spend is kept to a minimum and get value for money.

• Participate in strategic discussion in your technical expertise area and help to formulate ICT strategy, technology road maps and implement new services which are introduced by Microsoft.

• Provide third-level technical support for internal customers in all Microsoft technologies.

Experience

• Familiar with IT industry standards, ITIL, ISO, IEC, etc and the principles embedded within them.
• Team Leading experience including managing teams workload
• Budget preparation experience and cost control
• Good interpersonal skills and ability to inspire confidence in client teams and provide an efficient and client centred interface.
• In-depth of understanding, a subject matter expert of Office 365, Windows Servicer Technologies, Exchange Online, Active Directory (AD), Azure AD,
• Basic understanding of firewall and layer 3 networking.
• Production experience (circa 2000 plus users) in managing SCCM, InTune, EndPoint Manager and other end user device management technologies.
• Basic SharePoint development skills and experience in promoting Microsoft user collaboration tools within an organisation.