Customer Service Representative

Customer Service Representative| Glasgow | Hybrid | £20 per hour + Holiday Pay

Glasgow (Motherwell)

£20.00 per hour PAYE + Holiday Pay

Initial 3-month contract (high likelihood of extension)

Hybrid – 2 days on site / 3 days from home

ASAP Start

We're looking for a Customer Service Representative to join a major business transformation project, supporting business customers as they upgrade essential network equipment.

This is a fantastic opportunity for someone with strong customer service, coordination or scheduling experience who enjoys building relationships, solving problems and keeping projects moving.

What you'll be doing:

✔ Contacting business customers via phone and email to upgrade the company's tech equipment (no selling)

✔ Explaining upcoming equipment upgrades and securing customer agreement

✔ Coordinating the next steps with internal scheduling teams

✔ Following up with customers to ensure successful engagement

✔ Maintaining accurate records and updating internal systems

✔ Supporting the successful delivery of a large-scale customer project

We're looking for:

✅ Customer Service or Customer Success experience

✅ Excellent communication and relationship-building skills

✅ Strong organisational and administrative abilities

✅ Confidence managing multiple customer interactions

✅ Ability to work independently and prioritise workload

✅ Experience within a B2B environment is desirable but not essential

If you're an organised, customer-focused professional looking for your next contract opportunity, I'd love to hear from you.

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