Customer Service Representative

Service Delivery Coordinator

Location: Motherwell (Maxim Park) – Hybrid (Initial full-time office training, transitioning to 2 days/week) | Approx. £41,600

The Role We are partnering with a leading telecommunications provider to hire a Service Delivery Coordinator for a key network expansion project. In this role, you will act as the primary point of contact for B2B customers requiring essential network equipment upgrades.

Day-to-Day Duties

• Reach out to B2B clients via phone and email to coordinate the replacement of outdated technology.
• Proactively follow up with customers to secure agreement for necessary service upgrades.
• Pass successfully contacted clients over to the scheduling team for deployment.
• Operate effectively and independently within a dedicated project team.

Ideal Candidate Profile

• Outstanding communication and interpersonal skills, with the ability to confidently liaise with professional customers.
• Self-motivated, proactive, and capable of working independently.
• Experience in a B2B setting, scheduling, customer service, or business support is highly advantageous.
• Previous telecom experience is a bonus, though not essential