IT Support & Data Systems Analyst

I am partnering with a dynamic, multi-site business to find a versatile IT Support & Data Systems Analyst. This is a unique "hybrid" role created for a technical professional who enjoys the variety of hands-on IT support but has a specialised passion for Data Architecture and Power BI.

My client is currently optimising their digital infrastructure. You will be the "bridge" between their physical warehouse operations and their high-level financial reporting, ensuring that data flows seamlessly from the stockroom to the boardroom.

Key Responsibilities

Data Engineering & Business Intelligence

• Dashboard Architecture: Build, maintain, and evolve Power BI reports for finance, operations, and senior management.
• Data Flow Management: Pull and shape data from on-prem SQL, Azure SQL, and Cloud resources to ensure one "source of truth."
• Financial Automation: Work directly with the Finance Director to automate complex processes like revenue reconciliation, margin analysis, and settlement reporting.

Systems Integration & API Support

• Integration Management: Support the digital links between the ERP, Warehouse Management (WMS), and E-commerce platforms.
• API Troubleshooting: Assist with API-based integrations, managing data mapping and resolving connectivity issues.
• Process Improvement: Identify manual "bottlenecks" and suggest automated fixes to improve data quality across the supply chain.

Infrastructure & User Support

• Technical Troubleshooting: Provide 1st/2nd line support for both office-based teams and warehouse staff.
• Hardware & Security: Configure laptops, handheld scanners, and peripherals while managing identities within Azure Entra and Google Enterprise.

What My Client Is Looking For

• The Technical Toolkit: You must have solid hands-on IT support experience combined with strong Power BI skills (DAX, data modelling, and visualisation).
• SQL Expertise: Real-world experience with Microsoft SQL Server is an essential requirement for this role.
• Business Acumen: You are comfortable working with financial data and can translate "finance speak" (e.g., remittances, invoices, reconciliations) into technical requirements.
• Connectivity: Experience working with APIs or system integrations is highly desirable.
• Mobility: You are happy to travel between the Central London office and the Northamptonshire distribution centre from time to time.

The 6-Month Roadmap

My client has clear objectives for this role to ensure you hit the ground running:

• Months 0–2: Deep dive into the ERP data model and take ownership of existing finance reporting.
• Months 3–5: Deliver "quick win" automations for carrier invoices and marketplace settlements to reduce manual finance workloads.
• Month 6+: Document all data flows and system integrations to prepare the business for future ERP transformation projects.

On Offer

• Career Growth: A role with genuine responsibility where your automations will have a visible impact on business efficiency.
• Leave: 25 days holiday (increasing with service) + your Birthday off.
• Culture: Monthly staff lunches, a well-being/counselling program, and a generous friends/family discount scheme.
• Stability: A permanent position within a business that values technical innovation and professional development.