Operations Manager

"Exciting opportunity to work with a Big 4 Tech Company as a Operations Manager, based in London !"

📍 London

💰 £46.15/hour + Holiday Pay

📅 Initial 12-Month Contract

Morgan McKinley is recruiting for an experienced Operations Manager on a 12-month contract on behalf of a leading tech company.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex operational challenges, and has a strong track record of working with vendor or support operations teams.

Responsibilities:

• Lead operational improvement projects and deliver measurable results
• Develop and maintain SOPs, process maps, and workflow documentation
• Analyse data, track KPIs, and identify efficiency opportunities
• Manage vendor/supplier onboarding, performance, and relationships
• Identify automation and process optimisation opportunities
• Ensure operations comply with SLAs, legal, and quality standards
• Resolve escalations and optimise ticket/queue workflows
• Collaborate with stakeholders to align operations with business goals
• Drive continuous improvement and enhance customer experience

Requirements:

• Strong stakeholder management and communication skills
• Proven project management experience
• Vendor or supplier operations experience
• Data analysis and KPI management
• Process improvement and workflow optimisation
• Problem-solving and decision-making skills

Preferred:

• Support operations / customer support background
• Experience in tech, banking, travel, automotive, or similar industries
• Knowledge of automation tools and operational frameworks