Customer Service Administrator

We are looking for a Customer Service Administrator, based just outside of Horsham, to work on a hybrid basis for an award winning, innovative team.

You will be passionate about giving excellent customer service, striving to solve problems, with an interest in all things IT / gaming.

Day to day duties will include:

* Helping customers get the most out of their software and guiding them through any queries they may have.
* Providing high-level customer support via telephone and email.
* Onboarding new customers onto the software.
* Analysing customer needs and helping to plan the product's future.
* Collaborating with other departments in the company where necessary.
* Contributing directly to user guide and support articles.

The ideal candidate will have excellent customer service skills, with a desire to provide customers solutions.

This is a permanent role, being offered on a hybrid basis of 3 days per week in the office and 2 days per week working from home.