Customer Service Assistant

Morgan McKinley is looking for an experienced Customer Service Assistant to work for a company based in Crawley, West Sussex. This a busy office based customer services role, supporting the internal teams, handling customer queries etc.

Location: Crawley - office based, parking onsite

Salary: 26,639 per annum

Hours: 8.30-5.30 / 9.30-6.30 Mon-Fri (with 1 hour for lunch), occasional Saturday support - rota basis

Customer Service Assistant duties:

• Answering the phones
• Data entry - updating the internal systems with the customer call info
• Monitor and respond to customer emails
• Handle customer queries and complaints
• Regular liaison with internal teams regarding customer orders
• Ensure all relevant customer documentation is processed

Skills and experience:

• Previous customer service experience
• Excellent communication skills and a confident and professional phone manner
• Good IT skills including Word, Excel, Outlook and preferably experience using databases