First Line Customer Support

Job Title: First Line Customer Support

Salary: £27,600

Hours: Full Time

Location: Earlswood, Solihull

Description:

We are currently looking to recruit an enthusiastic team player to join our clients First Line Customer Support team. They are a family run, successful and well established business based near Earlswood. A background in Customer Service, ideally with IT is required.

Key Duties:

• To work closely with businesses over the phone, email and live chat, to provide support and training for both software and hardware
• Ensure that customers receive full set up and ongoing support for full range of software
• Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support
• Support with occasional opportunities to provide face to face training and technical support to customers across the UK and Ireland
• To work closely across all teams from Membership Customer Service, Management, Software Development, Business Development and Sales & Marketing, to ensure constant up to date knowledge of all areas of the business

Key Skills/Experience Required:

• Strong interpersonal skills with the ability to integrate into the team and collaborate effectively
• Previous experience within a customer service based environment with an interest in IT would be preferred
• The ability to communicate technical concepts to a non-technical audience would be advantageous
• An ability to prioritise workload and perform well in busy periods
• Problem solving and a good initiative is essential
• Responsible for investigating, making and justifying technical decisions

This is an excellent role for experienced IT Support candidate to work in a varied role within a busy team. In return you will receive a salary of £27,600 plus excellent benefits including optional childcare funding, free electrical vehicle charging, competitive holiday allowance and a free gym membership.

It is an advantage if you have your own transport, as this location can’t be reached easily on public transport.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.