Service Operations Director
Interim Service Operations Director - Stevenage two to three times per week
- £1000 to £1200 per day
- Start 16th of February 2026
- Initial six-month contract
- Inside IR35 so paid through an umbrella
The role is responsible for establishing and maintaining the Service Operations functions for IT that will underpin all other technology functions across the business. These services will support all Divisional and Corporate service operation requirements whilst also creating common service processes for the business platforms across Home (Smart Meter), R&M (Repair & Maintenance) and Capital (Very large construction led programmes).
By setting and delivering the service operation's strategy, this role will enable the businesses to achieve its strategic business goals. Careful use of the hybrid resourcing model will be used to ensure the right fit-for-purpose approach is applied across employed, near shore and offshore resourcing models, as required.
A portfolio of service operations programmes and projects will be managed and delivered to support business services and continuous service improvement across IT Technology platforms.
This role will also be responsible for leading the service operations team for each functional area and managing any external service integrators and service providers to deliver an effective service management operation.
What you'll bring:
- Proven experience as a Head of or Director of Service operations services within a complex or rapidly scaling organisation.
- Track record of establishing service operations management processes in environments with low standards and maturity.
- Hands-on experience with supporting service operation's tools
- Excellent ability to communicate service operations concepts and processes in business-friendly language across all stakeholders.
- Influential, pragmatic, and delivery-focused-able to balance strategic ambition and standards with pragmatic pressure of delivery.
- Sector experience desirable but not essential
- Visionary but pragmatic and able to set clear direction whilst delivering tangible outcomes
- Collaborative and able to bring together diverse stakeholders and create alignment
Qualifications
- Degree level education in Information Service operations, Computer Science, Business Administration, or a related field.
- ITIL V4 Foundation and Practitioner (various certificates)
- Working knowledge of Service operations management tools
Please note you will receive an automated response advising you that we have received your CV.
Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.
We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.