Project Manager - ERP/CRM - Telephony Contact Centres

Contract Project Manager - Telephony/Contact Centres plus ERP & CRM technologies * Extensive experience delivering IT business system (CRM or ERP) projects.* Comprehensive experience working with technologies, such as, Salesforce, Freshdesk, Amazon Connect, etc.

• Start 24th of November
• £550 per day through an umbrella
• Main site is Stevenage - twice a week/plus home working

Key responsibilities:* A strong understanding of Telephony and Contact Centre processes and business lifecycle with the versatility to manage non-Telephony projects across our wider portfolio.* Experience of implementing contact centre solutions, particularly when integrating into Salesforce is highly preferred.* Must have implementation expertise of multiple vendors in different parts of the lifecycle such as inbound call handling, outbound call handling, integration into CRM.* Extensive experience delivering IT business system (CRM or ERP) projects.* Comprehensive experience working with technologies, such as, Salesforce, Freshdesk, Amazon Connect, etc.* Experience co-ordinating testing and quality assurance activities (e.g., SIT, UAT)* Experience planning releases/deployments and supporting service transition into BAU.* Provision of reporting and metrics which demonstrate effective governance and control which meet customer/business requirements.* Experience of managing complex and senior stakeholder interactions.* Proven ability to collaborate, build relationships and influence individuals at all levels.* Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management.

Please note you will receive an automated response advising you that we have received your CV.

Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.