Bid Operations & Due Diligence
Bid Operations and Due Diligence Contract: 3-months Location: London / Hybrid Salary: £45 - £50kA London-based, global leader in blockchain analytics and crypto compliance solutions is seeking a Bid Operations and Due Diligence Candidate . Founded in 2013, the company provides software that helps financial institutions, crypto exchanges, and law enforcement agencies detect illicit activity, manage risk, and comply with anti-money laundering (AML) regulations Role Overview
- Support day-to-day bid management and customer due diligence operations.
- Coordinate multi-stakeholder inputs to deliver high-quality, submission-ready bid and DD responses.
- Draft and compile responses using approved content and evidence, following clear escalation and sign-off processes.
- Operate in a delivery-focused role with defined guardrails on commercial, legal, and security commitments.
- Own operational delivery of bids and due diligence requests, including intake, timelines, trackers, and stakeholder status updates.
- Manage bid and DD mailboxes and customer portals, including: Logging requests and requirements, downloading/uploading materials, organising content in shared drives, supporting submissions where appropriate
- Draft first-pass responses using approved Q&A libraries (e.g. Notion, Responsive) and AI-assisted drafting where appropriate.
- Provide internal teams (Sales, Customer Success, RevOps) with pre-approved materials and answers to standard bid and DD questions.
- Route questions to subject-matter experts, chase inputs, and maintain a clear audit trail of reviews and approvals.
- Compile and maintain evidence packs including: Policies and attestations, SOC 2 and compliance materials, Diagrams and Trust Centre links
- Manage Trust Centre access for prospects and customers: Triage access requests, Grant or revoke access in line with guidance, maintain a clear access log (who, what, when, why), Ensure NDAs and approval requirements are met.
- Arrange and support stakeholder meetings, including agendas, notes, follow-ups, and action tracking.
- Run quality assurance checks on all deliverables: Accuracy and consistency, Formatting and presentation, No unsupported claims, Correct references and clean exports.
- Maintain and improve knowledge management hygiene: Upload new and updated Q&A content, Tag and organise responses, Improve clarity and consistency under guidance.
- Strong written English with the ability to produce clear, professional customer-facing documentation.
- Proven experience supporting RFPs, RFIs, vendor due diligence, or security questionnaires.
- Strong stakeholder management skills and ability to drive inputs to deadlines.
- Excellent organisational skills with the ability to manage changing priorities and high-volume workflows.
- High attention to detail, including version control, formatting, and QA.
- Comfortable using productivity and knowledge-management tools, including: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, Drive), Notion, shared drives, and Q&A libraries (or equivalents).
- Exposure to SaaS security and IT questionnaires (e.g. SOC 2, ISO 27001, cloud hosting, IAM/SSO).
- Experience using RFP platforms or response libraries (e.g. Responsive).
- Familiarity with AI-assisted drafting workflows with human oversight and controlled claims.