IT Support Engineer (1st/2nd line)

IT Support Engineer (1st/2nd Line) Permanent | Hybrid (City of London) | £35,000–£40,000 Online Gaming & Sports Betting Sector Advertised by Morgan Spencer Recruitment London – London recruitment consultancy specialists in business services recruitment Are you a proactive and solutions-driven IT Support Engineer (1st/2nd Line) looking to join a fast-growing, tech-led organisation? We’re working with an innovative online gaming and sports betting company based in the City of London, offering a hybrid working model and the chance to play a key role in delivering exceptional end user support. This is an exciting opportunity to develop your technical skills, contribute to impactful IT projects, and support a dynamic workforce in a modern, forward-thinking environment.Key Responsibilities

• Provide high-quality 1st/2nd line IT support across hardware, software and Microsoft 365 applications.
• Troubleshoot and resolve desktop, laptop, mobile device and peripheral issues.
• Manage Microsoft 365 user administration including Teams, SharePoint, Intune and Outlook.
• Support system upgrades, application rollouts and wider IT improvement projects.
• Ensure accurate logging and tracking of tickets and resolutions.
• Manage onboarding/offboarding tasks, ensuring smooth technical setup for colleagues.
• Collaborate with the IT team to maintain a secure, reliable and user-friendly environment.
• Contribute ideas to strengthen and streamline IT support processes.

Skills & Experience Required

• Experience in a 1st/2nd line IT support or service desk role.
• Strong working knowledge of Microsoft 365 administration and troubleshooting.
• Confident supporting Windows devices (macOS experience welcome but not essential).
• Strong problem-solving skills and a calm, user-focused approach.
• Experience supporting IT projects or assisting with system migrations.
• Excellent communication skills and a willingness to learn and grow.
• Open to candidates from all backgrounds — transferable skills and potential are valued.

4. What’s on Offer

• £35,000–£40,000 salary depending on experience.
• Hybrid working from a modern City of London office.
• A collaborative, supportive environment within a rapidly growing digital business.
• Exposure to interesting projects and genuine development opportunities.
• The chance to work at the forefront of online gaming and digital entertainment technology.

If you’re an enthusiastic IT Support Engineer looking to build your career within a modern, innovative company, we’d love to hear from you. Apply today through Morgan Spencer Recruitment London, your business services recruitment specialists in Executive & PA, HR & Training, Sales & Marketing and technology support recruitment.Equality, Diversity & Inclusion Morgan Spencer is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity or circumstance.Confidentiality & GDPR All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent.Morgan Spencer Limited, registered in England & Wales No: 4254114