Client Services Director - SaaS

We’re hiring a Client Success Director for a fast-growing international technology business serving enterprise customers across digital and data-driven markets.

This is a senior role for someone with a strong B2B SaaS customer success background , with proven experience owning high-value client relationships, leading commercial renewals, and driving net revenue retention across a substantial enterprise account base.

You’ll take ownership of a strategic portfolio of clients, acting as a senior partner to key stakeholders while working closely with sales to secure renewals, identify upsell opportunities, and increase long-term account value. The role combines relationship leadership with commercial accountability, making it ideal for someone who understands how customer success contributes directly to recurring revenue growth.

Key responsibilities:

• Manage a portfolio of strategic enterprise accounts within a subscription-based technology environment

• Lead renewal planning and execution, with a focus on retention and reducing churn

• Partner with sales on expansion opportunities including upsell and cross-sell

• Build trusted senior-level customer relationships and drive long-term engagement

• Use account insights and customer feedback to strengthen adoption and retention strategies

• Collaborate with product and technical teams to ensure a high-quality customer experience

Ideal background:

• 8+ years in customer success, account management or SaaS client leadership roles

• Strong experience within B2B SaaS, data, adtech, martech or technology platforms

• Track record managing large enterprise clients and significant recurring revenue portfolios

• Strong commercial understanding of renewals, customer lifecycle management and revenue expansion

• Comfortable in a high-growth, collaborative environment

If you have the required SaaS / Platform side client Services expreince and would like to be considered, click APPLY or email adam.dineen@moriati.co.uk