IT Service Desk Team Leader

IT Service Desk Team Leader
Kings Lynn | Hybrid Working
£40,000 - £45,000 DOE

A growing Managed Service Provider is looking for an IT Service Desk Team Leader to join their expanding operation supporting organisations across Health, Housing and Social Care environments throughout the UK.

This is very much a people leadership role rather than a hands-on ticket role, ideal for an experienced Service Desk Team Lead or a senior engineer ready to take the next step into leadership.

What you'll be doing:

- Leading, mentoring and supporting a Service Desk team operating 7 days a week
- Overseeing ticket quality, prioritisation and SLA performance
- Acting as an escalation point for clients when required
- Supporting team development through 1:1s, coaching and performance management
- Ensuring compliance standards are adhered to including GDPR, Cyber Essentials and ISO27001
- Supporting recruitment and growth within the Service Desk function
- Working closely with senior leadership as part of a growing management team
- Remaining hands-off tickets unless supporting during peak periods

Technology Environment:

- Microsoft 365
- SharePoint / OneDrive / Intune / MFA
- ConnectWise suite
- Unifi Networking
- Draytek Routing
- Dell hardware environments
- Third-party supplier management

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