ServiceNow Architect (HRSD) - Inside IR35 - 6 months - Remote

ServiceNow HRSD Solution Architect

Seeking a ServiceNow HRSD Solution Architect to lead the transformation of an existing HR Service Delivery environment towards a scalable, maintainable, and ServiceNow best-practice operating model.

The focus will be on reducing customisation, removing technical debt, increasing adoption of out-of-the-box functionality, and ensuring the platform can be efficiently upgraded and enhanced. Strong stakeholder engagement, communication, and soft skills are essential.

Key Responsibilities

• Assess existing HRSD implementation, including customisations, integrations, workflows, and data models.
• Identify technical debt, unsupported design patterns, and upgrade risks.
• Review HR processes against ServiceNow best practices.
• Define target-state architecture and roadmap.
• Drive adoption of out-of-the-box functionality.
• Retire bespoke workflows, scripts, and catalogue items where appropriate.
• Establish architecture governance, standards, and design principles.
• Support upgrade readiness and release management activities.
• Present architecture recommendations and transformation roadmaps.
• Support the development of a ServiceNow HRSD Knowledge Centre.

Experience Required

• Extensive ServiceNow HRSD experience.
• Proven experience assessing and remediating ServiceNow environments.
• Experience leading platform transformation and optimisation programmes.
• Strong understanding of HRSD architecture and governance.
• Experience reducing customisation and driving OOTB adoption.
• Knowledge of HR operating models and employee experience solutions.
• Strong stakeholder management and communication skills.

Areas of Interest

• Employee Journey Management
• Knowledge Management
• Case Management
• HR Agent Workspace

Deliverables

• HRSD Current State Assessment
• OOTB Fit-Gap Analysis
• Target State Architecture
• HRSD Transformation Roadmap