SharePoint Engineer

Onsite 1-2 days per month

Due to the nature of the work involved, candidates must hold an Active SC clearance.

The role holder:
Will be responsible for working with the Squad Leads, Business Engagement Leads and Stakeholders to translate demands/requirements into work packages that can then be delivered within agreed time and cost whilst maintaining agile principles.
Will have the ability to adapt these plans in line with prioritisation of demand.
Works on a broad range of complex activities, in a variety of contexts. Can investigate, define and resolve complex issues. Assists in other areas of IT process, service and project.
Communicates and can present information to both technical and non-technical audiences.
Ability to Influences customers, whilst participating in activities relating to own area of expertise.
Makes decisions which influence the success of projects and team objectives.
Collaborates regularly with team members, users and customers. Engages to ensure that user needs are being met throughout
Plans, schedules and monitors work to meet time and quality targets

Core Duties
Typical duties include (but are not limited to):
Reporting to the SharePoint Squad Lead, the SharePoint Engineer will work under the technical guidance of the SharePoint Technical Lead to deliver and support Enterprise SharePoint
Working alongside the Business Engagement Leads and fellow SharePoint Engineers to maintain a close working relationship between the EIT SharePoint Product team its stakeholders.
Work closely with internal customers across all UK Business helping to capture requirements for Business as Usual improvements to their SharePoint deployments, developing innovative solutions then delivering against agreed work packages. Whilst ensuring all SharePoint deployments and developments adhere to internal Governance.
Attend workshops with customers and other key stakeholders to capture requirements for configuration changes also providing regular demos and gather feedback
Contribute to discussions and generate new ideas around how to break down requests and deliver value early and often throughout the process, and share knowledge with other members of the SharePoint Product Team.
Supporting project teams in the upgrade of SharePoint to future versions, closely working with customers, partners and suppliers to effectively and efficiently migrate content from different SharePoint Versions
Utilises methods, tools, techniques selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches.
Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
Assists in the development of new or improved practices and organisational processes or standards and facilitates localised improvements to the quality system or services.
Designs, creates, develops, customises and maintains learning materials and resources to deliver agreed outcomes. Contributes to the design, configuration and testing of environments.
Has a solid understanding of their capability and is considered professionally competent in discharging the role without significant supervision
Uses more advanced analysis and diagnostic techniques to get to root cause
Supervision is generally associated with work allocation and objective achieving rather than work quality and task level
Has a wide experience in diagnosing and resolving incidents and problems and their trends
Will carry out communication to senior stakeholders and suppliers
Benchmarks and reviews improved ways of working within IT.
Develops and maintain relationships with stakeholders to meet their requirements, including one to one liaison, setting expectations. Interacting effectively and confidently with the Business Customers, IT Management and Vendors
The natural ability to work in a collaborative, team focussed environment
Understands the global needs of SharePoint Product
Excellent communications skills with the ability to tell stories, draw pictures and document the performance of your team effectively
Takes on a lead role, provide consultancy advice and guidance and manage through to completion any functional projects and activities
Demonstrates advanced Problem Analysis/Problem Solving methodologies
Benchmarks and review improved ways of working - continually seeking opportunities for productivity improvement, quality improvement and cost reduction
Applies technical strategies, policies, standards and practices within own area of responsibility
Owns specific work areas and coaches and mentors others.
Has a detailed understanding of Incident & Problem management and will work on the most complex issues with no need for supervision or support

Knowledge:
Best practice application management in line with ITIL Processes
Experience of working with the multiple versions of SharePoint
An understanding of application development and promotion into multiple environments
Awareness of business unit policies and procedures
Experience managing Stakeholders
Experience of using 3rd party tools such as but not limited to Nintex, K2, Sharegate, Linkfixer

Qualifications:
Ideally be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (desirable)
Microsoft MS900 (Mandatory AZ900 (Desirable)